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"Great heated spa & pool. Comfortable bed. Large room. Rubbish bin had not been emptied in our room from previous occupancy. However on check out when I mentioned it I did receive an apology. We were travelling with overseas visitors who commented on the various notices in the room about various “rules” and what you would be charged extra for if you did not “comply”. Eg: bottles had to be placed in bins in the basement. If you forgot anything in the room after checking out there would be a fee...

"Excellent experience, beginning to end. Jenna at the front desk is a gem, and a true asset to this establishment. My room reservation had somehow been cancelled, by a booking site, as you can imagine I was worried and stressed out.... I contacted the quest on Durham street directly. Jennas kind and confident phone manner, calmed me instantly ,she sorted it out quick smart. And added underground parking (which I recommend for easy transition, via lift , from car to room). I stay here regularly,...