Overall, our experience was HORRIBLE.
Upon arrival at this location, we entered the complex (checked in after office hours) and we were greeting with a giant glass door sitting on the coffee table making it impossible for us to pull out the sofa-bed. Also, NO HOT WATER. We were there for a cheer competition weekend (3 adults, 3 minor girls), and after such a long drive we were not able to shower that night.I spoke with Heather (very pleasant lady) who was kind enough to get us in contact with 24 hour maintenance. The maintenance man showed up, and was not able to move the door because it was way too heavy for one person. We thought the water was fixed, but turns out it wasn’t. Went to sleep w/o showering, yuck! And then had suchhhh an early morning- up 5am to get the girls ready for comp. Only to find out once again …. NO HOT WATER. Long story short they couldn’t get to us until after the girls were due to the convention center. So again, NO SHOWERS.. and had to brush teeth and wash faces in very cold water.
We had such a long day and check out was before 10am the next day so we were determined to shower that night. And it was fixed. The door was never moved we had to move ourselves. And then after dropping the keys in the box they called and told me that I only returned 1 set! Lies and wanted to charge me $250.
No accommodation for anything we went through, but wanted to charge me for a key I’m sure they ended up finding. Horrible!!! Horrible! I have pictures and videos.