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"I loved this hotel. The design of the rooms were excellent. The rooms were clean and comfortable. The staff was so friendly and helpful. Breakfast was delicious. I would definitely recommend this hotel to anybody looking for a nice, budget friendly placed to stay."

"Overall, a very good hotel in a very convenient location. The stay was very pleasurable. The only problem we had was the way the staff treated us in the breakfast hall full of guests. My wife took one of those honey sachet in her plate while having breakfast. However, she didn’t feel like having it then so decided to take it with her to have it later. Whilst leaving the waitress wished us goodbye and then noticed the honey pouch in my wife’s hand. She immediately stopped us in the middle of the hall and loudly said “sorry madam, you’re not allowed to take the honey with you. If you take things like this, what would be left for other guests”. It wasn’t like she was taking an extra one with her. It was the one she got for herself in the first place and was meant for her!!! We teied explaining her but she didn’t budge. In order to save any further arguments, we just left the honey and left. It was very unprofessional of the waitress to treat their guests in such embarrassing way in front of other guests."

"Everything was good, the staff were so kind"

"Would definitely come back "

"Everything was as advertised and then some. The room was great, small by design but it didn't feel cramped. The room layout made it feel bigger than it was. Everything was clean, the staff were wonderful, the breakfast was all that I could ask for and then some. This is my second CitizenM visit. This one being the best to date."

"Good quadruple room for family with 2 teenage boys"

"Very nice and quiet and room was spacious"

"a little hotel in the old city, very good breakfast, cozy room and bed, perfect location and helpful service"

"Perfect location for touring around. Staff were very helpful and friendly. Excellent choice at breakfast time. Lucerne is beautiful and definitely worth visiting. "