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Palm Garden Lodge

2.5 star property
Escape into a serene oasis with local flavors to delight your taste buds and rejuvenate your senses.

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Photo gallery for Palm Garden Lodge

Garden
Front of property
Economy Shared Dormitory, Mixed Dorm, Shared Bathroom | Bed sheets
Lobby
Family Apartment | Living area

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Breakfast included
  • 24/7 front desk

Room options

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  • Parking included
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7.6 out of 10, Good, (4)
The price is SAR 540
SAR 638 total
includes taxes & fees
13 Feb - 14 Feb
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About the neighborhood

Map
Lake shore, Nyayumba, Rubavu

What's nearby

  • Nyamyumba Hot Springs - 11 min drive
  • Rwanda Tourism University College - 20 min drive
  • Université Libre de Kigali - 21 min drive
  • Parc National des Virunga - 27 min drive
  • Gisenyi Beach - 47 min drive

Restaurants

  • ‪Caritas Hotel - ‬21 min drive
  • ‪The New Tam Tam - ‬18 min drive
  • ‪Migano Cafe - ‬17 min drive
  • ‪Salt and Pepper Restaurant - ‬22 min drive
  • ‪Serena Restaurant - ‬19 min drive

About this property

Palm Garden Lodge

Property highlights
You can look forward to free breakfast (local cuisine), a terrace, and a garden at Palm Garden Lodge. Indulge in some rest and relaxation at Palm Spa, the onsite spa. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Limo/town car service, smoke-free premises, and a 24-hour front desk
  • Barbecue grills and luggage storage
Room features
All guestrooms at Palm Garden Lodge include amenities such as room service.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries

Languages

English, French, Swahili

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–9:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

More

  • Slippers

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 10:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Palm Garden Lodge Gisenyi
Palm Garden Gisenyi
Palm Garden Lodge Hotel
Palm Garden Lodge Nyayumba
Palm Garden Lodge Hotel Nyayumba

Frequently asked questions

Does Palm Garden Lodge have a pool?

Yes, this property has an outdoor pool.

Is Palm Garden Lodge pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palm Garden Lodge?

Self parking is free at this property.

What time is check-in at Palm Garden Lodge?

Check-in start time: 10:00 AM; Check-in end time: 10:30 AM. Late check-in is available during limited hours.

What time is check-out at Palm Garden Lodge?

Check-out is at 10:30 AM.

Does Palm Garden Lodge provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Palm Garden Lodge located?

Situated in Nyayumba, this beach hotel is within 9 mi (15 km) of Nyamyumba Hot Springs, Gisenyi Beach, and Rwanda Tourism University College. Université Libre de Kigali is 8.5 mi (13.7 km) away.

Palm Garden Lodge Reviews

Reviews

6.8
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

ussv

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathetic, horrid experience
We had a very bad experience there. We had a confirmation for two nights in a dormitory for two adults.. However, on reaching there, they claimed to receive no acknowledgement and said they will allow for one night only. The rate we paid would cover only 1 night. The owner was very rude on the phone and refused to entertain the booking. He said we were welcome to complain to anyone / anywhere. He said he would de list from hotels.uk website.. We had to check out next day and search for another room. The breakfast provided was inadequate and for namesake only..
Stayed 2 nights in Jun 2019

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un personnel très serviable et un service irréprochable
Stayed 2 nights in Sep 2019

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le personnel est très accueillant. Nous avons également profité d'un très bon petit déjeuner dans le jardin avec vie sur le lac Kivu.
Stayed 1 night in May 2018