I have stayed at Estancia several times and love it every time. It is a beautiful place and Brad and Joey are the very best hosts, whether they own the unit you are renting or are acting as management team for other owners. They are always responsive, timely and so helpful. In this case, they did not own the unit and I am sorry to say it showed a little. The unit was beautiful overall, as are all the villas at Estancia, but it was not cleaned thoroughly, had several items broken or non-functioning, and was missing basic items for a full stay. Brad was immediately responsive, had most items repaired immediately and we purchased the basic missing items needed for the two week stay. We had a few ongoing problems but again Brad and/or the staff at Estancia were great and as responsive as they could be. Estancia staff is always friendly, professional and helpful. They understand what you pay for the privilege of staying there and treat you well. Estancia is the place I come to when I don’t want to think about where to go. Just relax and enjoy everything. PV airport is clean, easy to navigate and close to the resort. The resort is close to town, (Bucerias), shopping, food, but away from Puerta Vallarta, which I like. The people are so friendly. I will continue to reach out to Brad and Joey for future visits as long as they will have me. Thank you.