8/10 Good
Grant
22 September 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel suited us because of its position and concienience for our stay. The accomadation was what you should expect for a hotel of this grade.
Unfortunately we had an issue with our first use of the lift.We were given our room keys and told to use the lift.Four us entered the lift and pressed the button for the first floor.We exited and couldn't see our rooms,so I looked around and went to open a door thinking it might lead to our rooms.The corridoor was dark, and as I went to open the door, I fell down a step that I hadn't seen because it was dark.I crashed through the door and landed on my right arm.I shouted out in pain and looked at my right hand. Someone had now switched the lights on and I could see that skin was ripped back to my nuckles and I could see the bones and veins of my right hand.I was helped up by my wife and daughter and they sat me down on a chair. It wasn't a corridoor it was a conferance room.Somone had shouted to the receptionist and asked for help.The receptionist came down some stairs which puzzled us because we thought that we were on the FIRST FLOOR.I had seen my daughter's partner push the number 1 on the lift so we all thought that we were on the first floor. In fact we had gone down to the basement.Eventually two Paramedics arrived and cleaned and dressed the wound. We then found our rooms and went to bed.
The next morning one of our grandaughters came and put a bandage round the dressing because blood had seeped out during the night.
Grant
Stayed 2 nights in Sep 2024