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"The property is definitely remote. The road to get there is pretty rough. The property is nice, food is good but for western English speaking travelers the customer service is noticeably poor and understood english is kind of one guy."

"Great location. Friendly staff."

"Amazing location, great staff. Restaurant not so good"

"everything was fine outside of breakfast. other dining was excellent. "

"The hotel is great. The spa is very nice. The inly problem is that most of the elevators were out of order during our stay."

"The hotel is located at a very magical and beautiful place. If you like nature, quiet and tranquil, this is the place to go! The staff could not possibly be more helpful and attentive. Exceeded all expectation. Been in many hotels, but this one rates far the highest in hospitality. Very child and family friendly. Thank you for making our stay special. "

"Breakfast 1 km away in different hotel, no parking space around. We were kicked out before 10 am departure time. "

"First thing first - this property cannot be the right one if visitor doesn't rent a car. You can come on a public transportation pretty close. It's where the cave bath. From there to get to the property you need to clime 500 metras in up hill. There's no groccery stores, no cafe or restaurants. I was told that tap water is drinkable.. other than that I it's like a well kept , all clean rooms. I, and there's no shampoo. You clime up, got into property, want to wash hair? Only liquid soap is available. One towel per person. Decide by your self."

"Great buffet options. Lots of options if you have allergen issues. Try the Thai massages or the spa. Great activities here. Beds a little dated. "