2/10 Terrible
Ai, New York
13 November 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bug and Food Poisoning alert 💀🚨
Hotel looks decent at first glance (maybe like 3-4 stars hotel), with good location.
However, food and service is below 3 stars hotel. It is very noisy with Italian tourist group with uneducated behavior. (probably on a holiday package).
If you are expecting for a peaceful and quiet holiday avoid.
Worst part of the stay was the **unprofessionalism of the staff and unhygienic facility.**
1) We got bed bug issue with multiple bites on my neck. (Pillow had many stains and random hairs inside..) and,
2) We got Food Poisoning from uncooked risotto served at dinner..
3) Resort General Manager accused us for being honest in this review - he sent multiple WhatsApp message while we are very unwell, calling us out liars, fraud to get refund (which of course we did not get back anything) and that he will call police for this review.
We got no apologies nor compensation, just the accusations.
Ai
Stayed 3 nights in Nov 2024