Upscale eco-certified hotel in the business district
Take advantage of a terrace, dry cleaning/laundry services, and a bar at Mercure Norwich Hotel. The on-site international cuisine brasserie, Brasserie Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi and conference space are available to all guests.
You'll also enjoy perks such as:
Free self parking
Buffet breakfast (surcharge), a 24-hour front desk, and a front-desk safe
Luggage storage, wedding services, and a TV in the lobby
Guest reviews give good marks for the overall condition
Room features
All 107 rooms offer comforts such as 24-hour room service, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
LED light bulbs and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries and shower/tub combinations
Flat-screen TVs with digital channels
Electric kettles, heating, and daily housekeeping
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
Buffet breakfast available for a fee 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends: GBP 17.95 per person
1 restaurant
1 bar
24-hour room service
Restaurants on site
Brasserie Restaurant
Family friendly
Laundry facilities
Conveniences
ATM/banking services
Banquet hall
Free newspapers in lobby
Front-desk safe
Reception hall
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services
Business services
Conference space
Meeting rooms
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Assistive listening devices available
Braille signage
More
At least 80% lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soda bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Eco-friendly toiletries
Hair dryer
Private bathroom
Shower/tub combination
Towels
Entertainment
Digital channels
Flat-screen TV
Food and drink
Coffee/tea maker
Electric kettle
More
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board (on request)
LED light bulbs
Phone
Safe
Water-efficient showers only
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately GBP 17.95 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
We should mention
This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich
Frequently asked questions
Is Mercure Norwich Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Norwich Hotel?
Self parking is free at this property.
What time is check-in at Mercure Norwich Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Mercure Norwich Hotel?
Check-out is at 11:00 AM.
Where is Mercure Norwich Hotel located?
Situated near the airport, this eco-certified hotel is within 1 mi (2 km) of Sweetbriar Marshes, Hellesdon Hospital, and Anderson's Meadow. Catton Park and Wensum Park are also within 2 mi (3 km).
Mercure Norwich Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.
Gareth
Stayed 2 nights in Sep 2024
8/10 Good
Crismel
Business traveler
20 September 2024
Liked: Cleanliness, staff & service, room comfort
Crismel
Stayed 2 nights in Sep 2024
8/10 Good
Gareth
Traveled with partner
15 September 2024
Liked: Staff & service
Perfectly reasonable for a one or two night stay.
Gareth
Stayed 1 night in Sep 2024
4/10 Poor
Ian
12 September 2024
Disliked: Staff & service
Ian
Stayed 2 nights in Sep 2024
6/10 Okay
Benjamin
3 September 2024
Benjamin
Stayed 1 night in Aug 2024
6/10 Okay
William
Traveled with family
25 August 2024
Liked: Cleanliness, staff & service
It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night
The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them.
The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception)
The hotel is an older building in an industrial estate.
My son and I booked this hotel, so we could access the pool and spa as advertised.
Apparently on arrival, we were informed these are no longer in use !!
Matthew
Stayed 2 nights in Aug 2024
10/10 Excellent
Gregory
Traveled with partner
2 August 2024
Liked: Amenities
No lift for 1st floor
Gregory
Stayed 2 nights in Jul 2024
6/10 Okay
Sarah
Traveled with group
28 July 2024
Liked: Room comfort
Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose
Room was ok as hotels go. Basic but clean with everything we needed. Breakfast was disappointing. Cooked food looked as if it had been standing for hours. They ran out of butter on the first day so we couldn't have toast. Second day said the same but when i complained miraculously butter appeared. Cold food ham cheese and fruit were from the day before and was dry and brown. Couple onthe next table were told it was fresh but it wasn't