6/10 Okay
Laura T., Brockville, ON
4 March 2024
Disliked: Cleanliness
Feb 1-29 2024
Starting with location, I will admit that it was a good area for us. We have stayed in the area before, expecting to experience a similar stay, which we did enjoy before.
Sadly, our dealing with management (Vacasa) proved to be difficult. At first glance, on the surface the place look fine. As we started unpacking we noted there was a total failure in cleanliness. Therefore, before we started storing our food or using any of the kitchen tools or appliances, we had to personally clean the cabinets, pots and pans, dishes and utensils. As for the rest of the house, it could use a through cleaning.
Our dealing with the property manager, proved to be a constant challenge. Although Vacasa were quick to apologies and be sympathetic when called. We had to constantly chase for answers or results to our request in solving simple issues. Only after visiting the office and speaking with a live person, did we se results. We had a damage coffee machine, no large pots for cooking, no hair dryer and the code to have access to the Tennis/PickleBall court, to name a few. We did receive a new coffee maker and large pot after our first week there. As for the Tennis/PickleBall court, after multiple text message over three weeks, we finally got a code to access the court. Unfortunately the code provided after all this time was incorrect. So we gave up on dealing we this issue.
Laura T.
Stayed 28 nights in Feb 2024