2/10 Terrible
Philip l.
16 December 2024
Disliked: Cleanliness
A Whole Lot of Deception
This property is owned and managed by VACASA, not a private home.Day 1: ArrivalDriveway and Walkway: Covered in ice, unsanded, unsalted, and no lights—pitch black. I had to salt it myself using ice melt I found inside.Inside the House: The thermostat read 53F (it was 18F outside). It took 3 hours to warm to 60F, but the upstairs remained freezing. Baseboard heaters didn’t work.Support Response: I was told heating is an "amenity and not listed on the amenities for this home" even though I could hear the furnace running. (Yes you read that right. This shouldn't even be legal) and to use space heaters stored outside on the porch. The heaters smelled like burning hair straighteners, so we slept downstairs on the couches for safety.Porch Condition: Three windows were missing, and torn heat wrapping flapped in the wind.Day 2: Cleanliness IssuesMouse Droppings: Found behind both couches in the living room.Day 3: MoldThe white bedroom pillows we used on the couches had black mold spots on them.Final Thoughts: Avoid this property and anything managed by VACASA if you care about your comfort, health, or safety. This company should be ashamed of itself, this property shouldn't even be listed on VRBO
Philip l.
Stayed 3 nights in Dec 2024