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"To whom it may concern: A pleasant surprise awaited us when we arrived at the hotel. We were expecting worse case scenario on hotel condition based on poor reviews 6.2/10. We were there to attend Iam Tongi concert on location that evening. Our other option of stay was in Las Vegas 45 min away. We decided Primm because of convenience and we can tolerate one night. After we checked in we had several bags to bring up ( my mom and my two sisters along with my wife) and were looking for a cart. The friendly front desk person pointed us in the right direction where a bellboy not only brought us a cart but insisted in accompanying us to our rooms. Did not wait for a tip so I had to call him back as he walked away. He was very grateful. First impression of the room was it was clean and with an immediate fresh smell. Nothing like the reviews mentioned. Everything in working order and nothing missing ie towels etc. Minor complaints were the shower heads a bit low and the door could use some sound proof - heard conversations in hallway throughout the evening. While in the lobby, twice we asked for directions, to Dennys and later to the concert venue and these two personnels not only took the time to talk to us but actually walked us to the places. Overall we had a great stay. Definitely a come back stay for us whenever in the area"

"It was amazing we know they are working on. The casino we had a great time me and my wife we ware celebrating one year anniversary last year we stay in the same place thank you for your service "

"Good decent hotel "