4/10 Poor
Lorie P.
2 January 2025
Liked: Listing accuracy
Disliked: Cleanliness, check-in, communication
Terrible, not worth your money
I requested to speak with someone 3 weeks before the stay about the possibility of needing to upgrade due to a medical issue. They promised to contact me, but never even tried to reach out. I was told that I could not check in before 16:00. We arrived there at 17:03 only to find the reception area closed. Nobody sent us any notification about needing to arrive at 16:00 exactly. It took awhile to find someone to give us the information about where to get our key. It was windy and -1C outside, and we were stuck for over 30 minutes waiting for help. The apartment was dirty, with dirt and trash on the floor, including used water bottles and dirty tissues. There was mold in the shower. The sheets did not fit the beds. The online form would not let me enter our license plate information, so we could not get our vehicle to the house. The pool was cold and boring. There was no security and 4 teenage boys were running around the changing rooms, fully clothed, being rowdy. As a single woman, I did not feel safe since I was alone. I could hear the conversations in the next door homes. The curtains and sheets had multiple holes and tears in them. When it was windy, the curtains were moving due to the terrible draft. This was the worst vacation home I have ever stayed in and the staff were totally non responsive to my requests for assistance.
Lorie P.
Stayed 8 nights in Dec 2024