Find hotels in Nieve Nieve, Lima from SAR 113

"The villa looked nice but there was a few big inconveniences, first some sheets in the rooms were dirty and and stained, the kitchen was dusty also and many of the utensils were full of cob webs...coffee machine was full of mold... there was a rooms behind the kitchen that was not mentioned or introduce to us...full access of the villa was limited due to the jacuzzi next to the sauna being already out of order due to maintenence that was not previously mentioned... the villa also isn't equipped air conditioners instead the left us 2-3 dusty fans for the night heat and humidity, we were warned about the isolation of the villa from the super markets, cities and other necessities but we'd never thought it would be this extreme... it is quite dangerous to travel through at night due to the poorly lit streets and if you plan to go out at night, you will be out of luck because no Uber gets the the villa or refuse to take you. We were provided with a taxi company but they don't take calls after 9 PM...if you decide to return to the villa late at night you might find the roads towards the villa closed off, unfortunately the host told us the same night that it happened apparently the roads close at random and there was no one there to open them so we ended up paying a higher fare so that our taxi could find another route to the villa...sadly we ended up leaving before the check out date due to a very unpleasant experience... the only thing I will the host very responsive and John did"

"Great place. Very comfortable and excellent internet connection. Only thing to improve is the quality of gel/ soap/ conditioner "

"Nome"

"Very quiet at night, place is clean and the staff was very good. "

"Very good but much expensive "

"Amazing location with everything one could want within walking distance or a short taxi ride. The only thing I could complain about is the street noise at night, but after renting the AC the second night, everything was perfect. Super clean and everything looks new and we'll kept. Highly recommend and will return again."

"The only think that I did't like was that you can't make dinner reservations at check in because the all the reservations are sold out by that point. It would be great if that was offered at the RSVP point."

"Very convenient location. Super clean, organized and modern design. Located close to restaurants and easy to move to any place. "

"The service from we entered the doors in the reception at the hotel was disastrous. At the first level, they had no clue about our reservations through Hotels.com. There was also another couple with us that also did its reservation through Hotels.com, and ten minutes before our arrival they call us in the car saying that the hotel has to cancel their reservation due to waterleakage in the room. And without any plan or initiative to find another solution. And when we asked for helping us out with another solution, the answer was that they cannot because the hotel is full. So after the first contact with first level reception at hotel, we were sent to the next level reception that was the same lady that called us in the car. Really a horrible experience with this client customer lady. We people that know Peru at it best and worst, this is a classical by the book disastrous bad customer service, where the lady shows absolutely no empathy whatsoever, where she is constantly trying to give excuses and desperately trying to move away from any responsibility. She said that my reservation was not registered yet, and that refence number Hotels.com had given me had no value for that hotel. We simply had to go out and find our own solution and complain directly to Hotel.com. Fortunately, a young man came to our assistance and manged to find our reservation, however, he said that he could not give us a room because the reservation from Hotel.com just came into their system. "