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Hotel Du Couvent, A Luxury Collection Hotel, Nice, France

5.0 star property
Luxury hotel with 3 restaurants connected to a rail/subway station in Nice

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Photo gallery for Hotel Du Couvent, A Luxury Collection Hotel, Nice, France

3 restaurants, breakfast, lunch, dinner served; French cuisine
Books
View from property
Indoor pool, outdoor pool
Suite, 1 King Bed, Non Smoking, Balcony (Terrasse du Cloître) | Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Pet friendly
  • Room service
The current price is SAR 1,233
SAR 1,395 total
includes taxes & fees
25 Mar - 26 Mar

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony ( Terrasse du Cloitre cuisine)

Room, 1 King Bed, Non Smoking, Balcony ( Terrasse du Cloitre cuisine) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Room, 1 King Bed, Non Smoking, Balcony ( Terrasse du Cloitre cuisine)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Minibar (some free items)
  • 92 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (Terrasse du Cloître)

Suite, 1 King Bed, Non Smoking, Balcony (Terrasse du Cloître) | Balcony

Suite, 1 King Bed, Non Smoking, Balcony (Terrasse du Cloître)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Hypo-allergenic bedding
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Suite du Noviciat)

Suite, 1 King Bed, Non Smoking (Suite du Noviciat) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Suite, 1 King Bed, Non Smoking (Suite du Noviciat)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Hypo-allergenic bedding
Renovated in 2024
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Capucine)

Room, 1 King Bed, Non Smoking (Capucine) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Room, 1 King Bed, Non Smoking (Capucine)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Colettine)

Room, 1 Queen Bed, Non Smoking (Colettine) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Room, 1 Queen Bed, Non Smoking (Colettine)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Minibar (some free items)
Hypo-allergenic bedding
Renovated in 2024
Pillowtop bed
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Visitandine)

Room, 1 King Bed, Non Smoking (Visitandine) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Room, 1 King Bed, Non Smoking (Visitandine)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Hypo-allergenic bedding
Renovated in 2024
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Visitandine - Balcon)

Room, 1 King Bed, Non Smoking, Balcony (Visitandine - Balcon) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Room, 1 King Bed, Non Smoking, Balcony (Visitandine - Balcon)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Suite du Couvent)

Suite, 1 King Bed, Non Smoking (Suite du Couvent) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Suite, 1 King Bed, Non Smoking (Suite du Couvent)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Hypo-allergenic bedding
Renovated in 2024
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 très grand lit, non-fumeurs ( La Tour)

Suite, 1 très grand lit, non-fumeurs ( La Tour) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Suite, 1 très grand lit, non-fumeurs ( La Tour)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Minibar (some free items)
Hypo-allergenic bedding
  • 104 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Clarisse)

Premium bedding, pillowtop beds, free minibar items, in-room safe

Room, 1 Queen Bed, Non Smoking (Clarisse)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Minibar (some free items)
Hypo-allergenic bedding
Renovated in 2024
Pillowtop bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking ( Le Séchoir)

Room, 1 King Bed, Non Smoking ( Le Séchoir) | Premium bedding, pillowtop beds, free minibar items, in-room safe

Room, 1 King Bed, Non Smoking ( Le Séchoir)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
Hypo-allergenic bedding
Renovated in 2024
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
1 Rue Honoré Ugo, Nice, 6300

What's nearby

  • Promenade des Anglais - 5 min walk - 0.5 km
  • Cours Saleya - 5 min walk - 0.5 km
  • Place Massena - 9 min walk - 0.8 km
  • Port of Nice - 11 min walk - 1.0 km
  • Matisse Museum - 8 min drive - 5.0 km

Getting around

  • Cathedral - Vieille Ville Tram Station - 3 min walk
  • Nice-Pont-Michel Station - 8 min drive
  • Cote d'Azur Airport (NCE) - 24 min drive

Restaurants

  • ‪Snug And Cellar - ‬2 min walk
  • ‪Acchiardo Joseph - ‬3 min walk
  • ‪Shapko Bar - ‬2 min walk
  • ‪Angea Bar A Macarons - ‬2 min walk
  • ‪Restaurant du Gesu - ‬2 min walk

About this property

Hotel Du Couvent, A Luxury Collection Hotel, Nice, France

Luxury family-friendly hotel refurbished in 2024 and located near Promenade des Anglais
Located close to Museum of Modern and Contemporary Art and Place Massena, Hotel Du Couvent, A Luxury Collection Hotel, Nice, France provides a coffee shop/cafe, a garden, and a library. Indulge in a body scrub, a facial, and a deep-tissue massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool
  • Local cuisine breakfast (surcharge), hot springs on site, and valet parking (surcharge)
  • Meeting rooms, a water dispenser, and tour/ticket assistance
  • Concierge services, multilingual staff, and a porter/bellhop
Room features
All 88 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes.
More amenities include:
  • Changing tables, highchairs, and baby baths
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with designer toiletries and hair dryers
  • Wardrobes/closets, childcare services, and coffee/tea makers

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (EUR 60 per night)

Food and drink

  • Local cuisine breakfast available for a fee daily 7:30 AM–11:00 AM: EUR 48 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La Guinguette
  • Bistrot des Serruriers
  • Restaurant du Couvent

Things to do

  • Fitness classes
  • Full-service spa
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • Steam room
  • Yoga classes

Family friendly

  • Baby bath
  • Changing table
  • Children's club
  • Children's games
  • Highchair
  • Indoor pool
  • In-room child care (surcharge)
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms - 4

Outdoors

  • Garden
  • Vegetable garden

Spa

  • 3 hot springs
  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hot springs open from 9:00 AM - 7:00 PM
  • Hot springs water temperature (Fahrenheit) - 99
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 1
  • Wheelchair accessible (may have limitations)

More

  • Books
  • Designated smoking areas (fines apply)
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • Renovated entire property - May 2024

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Turndown service
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.69 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately EUR 48 per person
  • Covered valet parking fee: EUR 60 per night
  • Pet fee: EUR 80 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and Samsung Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Hot springs access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Du Couvent, A Luxury Collection Hotel, Nice, France Nice
Hotel Du Couvent, A Luxury Collection Hotel, Nice, France Hotel

Frequently asked questions

Does Hotel Du Couvent, A Luxury Collection Hotel, Nice, France have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hotel Du Couvent, A Luxury Collection Hotel, Nice, France pet-friendly?

Yes, Hotel Du Couvent, A Luxury Collection Hotel, Nice, France allows pets (limit 1 total). There's a fee of EUR 80 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hotel Du Couvent, A Luxury Collection Hotel, Nice, France?

Valet parking is available for EUR 60 per night.

What time is check-in at Hotel Du Couvent, A Luxury Collection Hotel, Nice, France?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Du Couvent, A Luxury Collection Hotel, Nice, France?

Check-out is at noon.

Where is Hotel Du Couvent, A Luxury Collection Hotel, Nice, France located?

This family-friendly Nice hotel is located near the airport, within a 10-minute walk of Promenade des Anglais, Museum of Modern and Contemporary Art, and Place Massena. Port of Nice and Matisse Museum are also within 3 mi (5 km). Cathedral - Vieille Ville Tram Station is only a 3-minute walk and Opera - Vieille Ville Tram Station is 6 minutes.

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Hotel Du Couvent, A Luxury Collection Hotel, Nice, France Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 48 reviews
Rating 8 - Good. 2 out of 48 reviews
Rating 6 - Okay. 2 out of 48 reviews
Rating 4 - Poor. 3 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

10/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful design experience, and a staff that was entirely preoccupied in making you feel good. Truly an exceptional experience.
Stayed 3 nights in Mar 2025

10/10 Excellent

Atinuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Du Couvent is an enchanting and tranquil retreat that stands out among the best hotels I've ever experienced. Every detail has been thoughtfully crafted, creating an atmosphere of elegance and comfort. It's the ideal destination for a rejuvenating weekend escape or crafting unforgettable memories.
Stayed 3 nights in Feb 2025

10/10 Excellent

Christa

Liked: Amenities
Tranquil and beautiful hotel with an amazing courtyard, lovely terraced garden, a heated outdoor pool and also an indoor swimming pool . The bread at breakfast is homemade and utterly delicious as were the jam, honey, pastries and cheese. There was however not much fruit on offer, something we love for breakfast. Coffe and tea are pretty expensive.
Stayed 3 nights in Feb 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, such a beautiful hotel with excellent service. A fantastic experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Charlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 10/10 Experience!!! The staff is what makes this hotel exceptional!!:)
Stayed 7 nights in Dec 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable convinient Hotel
Stayed 5 nights in Oct 2024

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing really amazing !
Stayed 1 night in Nov 2024

10/10 Excellent

Renato

The staff and service, the property location. Absolutely amazing!
Stayed 7 nights in Oct 2024

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and peaceful but in the heart of old town
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthias

Liked: Cleanliness, property conditions & facilities, room comfort
Top excellence hotel.
A truly exceptional hotel. It differs significantly from other five-star hotels. We only found the service at breakfast not optimal. Otherwise everything was great and an absolute recommendation.
Stayed 2 nights in Oct 2024

10/10 Excellent

Petitot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Excellent hotel, offering a different kind of hospitality, beyond what you'd normally find in a luxury accomodation. Everything seems to be thought through and the attention to detail is top notch. Really an impressive experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most unique and charming hotels I have ever visited. Beautiful and well-designed at every level while paying homage to its history. This is a must-see.
Stayed 1 night in Sep 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Respite in Old Nice
Wow. A beautiful hotel with an outstanding garden, pool and grounds. Great service and food. The Roman baths and spa massages were top notch. You felt like you were in the countryside of Provence but you were in the center of Nice in historic convent buildings.
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The most magical hotel! The staff was attentive and so helpful. The property is stunning, beyond what I imagined. Every detail is immaculate. If I could rate my stay higher than 5, I would! A must stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic, tasteful, great service and helpful!
Stayed 6 nights in Jun 2024

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and beautiful. Perfect stay. Incredible staff and beautiful amenities. Great experience overall. Definitely a five star hotel. Thank you to everyone for making our stay perfect.
Stayed 4 nights in Jul 2024

8/10 Good

Doug

Liked: Cleanliness, property conditions & facilities, room comfort
Nice in Nice
This is an interesting new hotel where I think the "kinks" are being worked out. There are few to no general access areas to sit and relax (lobby, grounds) and the bar and restaurant area is small and access was crowded due to many non guests coming in to access the facility. The location of the hotel is at a premium, and overall the hotel is a very nice place to stay, although I wonder if non guests should be allowed in at all.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, rooms were very clean and had a unique old French feel with modern comforts. The mattress was comfortable. The parking situation is a little chaotic but it’s not that big of a deal. Need to call ahead and valet will meet you.
Stayed 1 night in Jul 2024

10/10 Excellent

erik jan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully finished, styled and even curated hotel with classy attention to small details without an hint of pretentiousness. Food and cocktails in various restaurants beautifully prepared and presented with loving care for detail down to the cutlery and table presentation and served by friendly and well informed staff. Spa and treatments also at a high level with lovely calming and well thought out aestetics. Roman baths a nice alternative take to standard hotel spas . Movement studio also provides original classes and together with the the open to public spaces such as the bistrot or courtyard bar creates relaxed but classy vibes thoughout the hotel space..especially important for longer stays. I'll be back...if only to sample a different beautifully styled room. Definately earns the price .
Stayed 3 nights in Oct 2024

6/10 Okay

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful and a real oasis away from the busy and crowded central Nice. However, we found reception staff unprofessional and arrogant. We were left alone for 30mins when we first arrived, told to sit down and wait while staff sat on their laptops ignoring us, while the reception was not busy. It wasn't a great start. We found the hotel very overpriced - 48euros for breakfast or homemade breads and omelette, while although delicious, charging so much, just leaves a bad taste in your mouth. For us, to feel well looked after, welcomed and fair prices would make the difference to return or not, or to recommend the hotel to others.
Stayed 4 nights in Oct 2024

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but overpriced
Very nice hotel, great location. Pool is lovely with a great view. Continental breakfast at 48 euro a head is steep and then charged a further 16 for two top ups on coffee left me feeling the service was a little impersonal and commercial. There was a ticketed event on for the public both evenings - dancing - right in the middle of the hotel courtyard, with speakers etc wrapped in black plastic bags during the day. Took away from the ‘oasis’ within the city vibe it’s supposed to provide. Overall it was nice but maybe overpriced.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so great! We made a last minute reservation and ended up wishing we had stayed longer. The property itself is beautiful and so comfortable. I love that there’s no TVs in the rooms. The pool was gorgeous and not overly crowded while we were there, and the Roman baths were awesome as well. Fun to check out after being in the sun all day. Also, all the toiletries are amazing!!! The little shampoos and lotions are custom and super cute and there’s cute hand soaps too. The staff was super nice and gave me some more soap when I asked (for a souvenir!). I found the staff to be super responsive via the What’sApp chat and they brought stuff we asked for very quickly. The hotel is also in the old town of Nice and it’s very walkable. Can’t wait to come back!
Stayed 1 night in Sep 2024

10/10 Excellent

Peter Østergaard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most wonderful sanctuary
We have had four unbelievable days at the new Couvent hotel in Nice. The hotel is a precious gem and the delicate way they have turned an old monastery into an underplayed luxury design hotel is a masterpiece. Right in the middle of the Old Town and just a few blocks from the sea the hotel is perfectly located. But all this is not the reason why I write this recommendation (and I almost never write reviews). The reason why I simply have to tell you about this place is due to the service. After having been in operation for just 10 days the staff was able to make us feel like everything was designed for us to have a great time. No matter if we interacted with the head Consierge or one of the cleaning ladies the services was excellent to a level we have never experience in southern Europe before. What a lovely place - we have found our home in France. ❤️🇫🇷
Stayed 4 nights in Jul 2024

6/10 Okay

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More bad points than good
Interesting place. Firstly the good bits, the spa is amazing, the staff are nice, the restaurant and bar are lovely and it’s quiet and tranquil in comparison to the area, which is busy and very touristy (as expected). Now the not so good - the room faced other rooms and people in showers and in bed! The shower room didn’t really work with just a curtain separating from the bedroom. The drinks offering was crazy! full sized bottles of spirits at quite crazy prices! A Sonos speaker that wouldn’t connect and has to be done via the Sonos app! The room was smelly from the drains (sometimes), the power sockets were all in the wrong place and at ground level, which is crazy for a place that opened 4 weeks ago. The cost for breakfast is ludicrous! The main pool is small but in a lovely position above the hotel… but you must be fit and without any physical disabilities to get there.. the way up is also not very nice. It’s way too expensive for what you get and please don’t try to get there in a hire car.. we spent an hour looking for the place and then walked from a car park.. oh the hotel do have a meet and greet area, but no one told us! Also the hotel charges €60 per day when the actual cost is €30 per day!?! A rip off joint if ever I’ve been to one
Stayed 3 nights in Sep 2024

4/10 Poor

Komal

Liked: Cleanliness, amenities, property conditions & facilities
Great concept of a hotel and good attempt at 5 stars but fails at customer service. It is located at the top of a hill in old nice where no cars can come. On arrival a buggy was able to transfer me from the street up to the hotel which is about half a mile away. My flight was at 5 am and I called the night before confirming that a buggy would transfer me to the same location to catch my uber. When leaving the hotel, my luggage was brought to the front and I was told goodbye. When asked about the buggy, the night manager states I was told that a buggy was not available. When I told the night manager that the previous staff confirmed they would transfer me, he told me I was wrong. I promptly walked a half a mile alone as a women with 3 luggage's in the early morning streets of. i've, an unsafe venture. As a five star hotel, they cannot manage the safety of guest and I would not recommmend it. I hope in the future they put guests first and there safety. I felt scared for my life alone walking the streets trying to find my uber. Sadly the amount I paid for the hotel does not transfer to the service I was given. The night manager knew how upset I was and did not apologize and no manager has reached out. Additionally, i was woken up almost4 times my first morning asking for house cleaning which i requested each time to come back in the afternoon yet the message was not relayed and finally the manager approached me asking when they can come clean.
Stayed 3 nights in Nov 2024