This was meant to be a trip of a lifetime with family and friends. We rented the house for an ENTIRE MONTH as a magical journey with our parents for their last trip to Europe in their lifetimes. I had seen good reviews when I booked the villa, but about a week before our trip, I saw a negative review about non-working air conditioning. I contacted the owner directly and explained that my elderly parents (87 and 82) needed air conditioning for their health and well-being. Aurora assured me that everything was great and the previous guest's review had been wrong. It was not wrong. Upon arrival, we were met by Natalie who showed us the thermostat and asked us not to turn it below the 22•C/72•F it was set at. It did not feel cool in the house but we assumed she had just turned it on. We waited two days but then contacted Aurora to say the air conditioning was not working. Temperatures quickly rose to 31.5•C/90•F inside and with the humidity, the heat index was well over 100•F. The house was uninhabitable. Night times were the worst. We put fans in open doors but, without screens, that brought in swarms of mosquitoes. When the handyman showed up (3 days later) to deal with both the air conditioning and the smell of sewage in our bedrooms, he said "This is normal." My husband had to show him that the condensors for the a/c weren't working and, judging by their condition, hadn't been for quite some time. Long story short, after 10 days my brother took my parents home. They left exhausted, dehydrated and covered in bug bites. While Aurora finally found someone to install new air conditioners (they didn't even bother trying to fix the old ones which says something), it was too late for my parents. We will never get that time or trip with them again. In addition to the a/c, there is a chronic drainage issue as evidenced by the mold smell and water damage in the basement. You can't do two consecutive loads of laundry or the floor drain overflows. It also made the dishwasher inoperable (Error Code E15). We handwashed dishes the entire month. We also had an intruder in the house one night (our friends chased him out) which I texted Aurora about, but no response. In closing, the house looks beautiful with stunning views, but (while clean) it is neglected with lots of broken items listed as amenities. VRBO is based on mutual trust and respect. This experience was demoralizing. Not worth the money and effort. We were misled entirely.