See all properties
Save

InterContinental Resort Jiuzhai Paradise by IHG

5.0 star property
Luxury hotel with 3 restaurants and a 24-hour fitness center

Choose dates to view prices

Photo gallery for InterContinental Resort Jiuzhai Paradise by IHG

Hot springs
Restaurant
Point of interest
Exterior
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping
The current price is SAR 433
SAR 505 total
includes taxes & fees
13 Mar - 14 Mar

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Premium Room, Multiple Beds, Balcony, Mountain View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, Multiple Beds, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Room, Multiple Beds, Balcony (Balcony)

Premium bedding, down comforters, minibar, in-room safe

Room, Multiple Beds, Balcony (Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premium Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic Balcony

Premium bedding, down comforters, minibar, in-room safe

1 King Classic Balcony

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Premium bedding, down comforters, minibar, in-room safe

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 74 sq m
  • Hill view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room

Premium bedding, down comforters, minibar, in-room safe

Premium Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 41 sq m
  • Hill view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Balcony (Dining, Balcony)

Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms, Balcony (Dining, Balcony)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 116 sq m
  • Hill view
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony (Dining, Balcony)

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Balcony (Dining, Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 74 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Balcony)

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Balcony (Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access, Mountain View (Dining)

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Business Lounge Access, Mountain View (Dining)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 98 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for 2 Double Premium Balcony

Premium bedding, down comforters, minibar, in-room safe

2 Double Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 38 sq m
  • Hill view
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 King Classic Outdoor Living Area

Premium bedding, down comforters, minibar, in-room safe

1 King Classic Outdoor Living Area

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Balcony

Mountain view

1 King Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 38 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Classic Balcony

Premium bedding, down comforters, minibar, in-room safe

2 Double Classic Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 33 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Balcony, Kids Theme)

Room, 1 King Bed, Balcony (Balcony, Kids Theme) | Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Balcony (Balcony, Kids Theme)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 53 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony (Balcony)

Mountain view

Room, 2 Double Beds, Balcony (Balcony)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 41 sq m
  • Hill view
  • Sleeps 5
  • 2 Double Beds

View all photos for 2 Twin Classic Balcony

Premium bedding, down comforters, minibar, in-room safe

2 Twin Classic Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 2 Twin Premium Balcony

Premium bedding, down comforters, minibar, in-room safe

2 Twin Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
  • 38 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Classic Room

Premium bedding, down comforters, minibar, in-room safe

Classic Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
  • Hill view
  • Sleeps 3
  • 1 Twin Bed

Similar properties

Ecotours

Hilton Jiuzhaigou Resort

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.6 out of 10, Exceptional, 16 reviews
The price is SAR 441
SAR 515 total
includes taxes & fees
14 Mar - 15 Mar
Hilton Jiuzhaigou Resort

About the neighborhood

Map
Ganhaizi, Zhangzha Town, Jiuzhaigou, Ngawa Autonomous Prefecture, Sichuan, 623402

What's nearby

  • Ganhaizi National Forest Park - 5 min drive - 5.3 km
  • Jiafan Ancient City - 6 min drive - 5.9 km
  • Jiuzhai Valley National Park - 19 min drive - 20.9 km
  • Jiuzhaigou Natural Reserve - 22 min drive - 22.0 km
  • Shuzheng Village - 47 min drive - 30.2 km

Getting around

  • Jiuzhaigou (JZH-Huanglong) - 78 min drive

Restaurants

  • ‪林中漫步咖啡厅 - ‬4 min walk
  • ‪拉姆佳 - ‬9 min drive
  • ‪坎朱玛小酒馆 - ‬13 min drive
  • ‪藏卡林 - ‬12 min drive
  • ‪安多藏家宴 - ‬12 min drive

About this property

InterContinental Resort Jiuzhai Paradise by IHG

Luxury family-friendly hotel in the mountains
At InterContinental Resort Jiuzhai Paradise by IHG, you can look forward to a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the 12 hot springs. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and hot springs on site
  • Meeting rooms, an elevator, and multilingual staff
Room features
All 979 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like first-run movies and pillow menus.
Other amenities include:
  • Baby baths, children's slippers, and children's dinnerware
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and shower/tub combinations
  • HDTVs with premium channels, DVD players, and first-run movies
  • Separate sitting areas, refrigerators, and coffee/tea makers

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 148 for adults and CNY 74 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Hot springs
  • Playground
  • Private picnics
  • Spa services

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's toys
  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Nature reserve
  • Picnic area
  • Terrace

Spa

  • 12 hot springs
  • Hot springs open from 6:00 PM - 11:00 PM
  • Hot springs water temperature (Fahrenheit) - 77

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Elevator
  • Elevator door width (inches): 59
  • Front entrance ramp
  • In-room accessibility
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • DVD player
  • First-run movies
  • LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Local meal delivery service
  • Minibar
  • Refrigerator

More

  • Children's slippers
  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 148 for adults and CNY 74 for children
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 6:00 PM to 11:00 PM
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

InterContinental Jiuzhai
InterContinental Jiuzhai Paradise Ngawa Autonomous Prefecture
InterContinental Paradise
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Paradise
Jiuzhai InterContinental
Jiuzhai Paradise
Jiuzhai Paradise InterContinental Resort
Jiuzhai Paradise Resort
Resort Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
InterContinental Jiuzhai Para
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Jiuzhai Paradise by IHG Hotel
InterContinental Resort Jiuzhai Paradise an IHG Hotel

Frequently asked questions

Is InterContinental Resort Jiuzhai Paradise by IHG pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at InterContinental Resort Jiuzhai Paradise by IHG?

As of 12 Rabiʻ I 2025, prices found for a 1-night stay for 2 adults at InterContinental Resort Jiuzhai Paradise by IHG on 11 Rabiʻ II 2025 start from $159.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at InterContinental Resort Jiuzhai Paradise by IHG?

Self parking is free at this property.

What time is check-in at InterContinental Resort Jiuzhai Paradise by IHG?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at InterContinental Resort Jiuzhai Paradise by IHG?

Check-out is at noon.

Where is InterContinental Resort Jiuzhai Paradise by IHG located?

Located in a national park, this family-friendly hotel is 3.2 mi (5.2 km) from Ganhaizi National Forest Park and 3.6 mi (5.8 km) from Jiafan Ancient City. Jiuzhai Valley National Park and Zharu Temple are also within 16 mi (25 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

InterContinental Resort Jiuzhai Paradise by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 90 reviews
Rating 8 - Good. 24 out of 90 reviews
Rating 6 - Okay. 24 out of 90 reviews
Rating 4 - Poor. 4 out of 90 reviews
Rating 2 - Terrible. 6 out of 90 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelvin

Stayed 1 night in Dec 2024

10/10 Excellent

KWANG CHOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Celine

Stayed 2 nights in Mar 2024

10/10 Excellent

Sik Ming Harry

Stayed 1 night in Nov 2023

4/10 Poor

Wing Si

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很污糟
房間很污糟，地毯好像十年未吸過麈一樣。地板很多灰塵，廁所很大臭味，不乾不淨。廁所內冇電掣位插風筒。水龍頭及面盆周邊充滿頑固水卵
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Property conditions & facilities
双卧套房用品不齐全
双卧室套房，外面的浴室没有浴巾，没有任何生活用品，没有吹风筒。双卧室也应该考虑到不一定是一家人，人数可能超过两个人，客厅的各种杯子都只有两个，不太清楚酒店是怎么定义双卧室套房的。服务等等都很好，但是这些细节问题考虑得非常不周到，打了很多次客服电话。
Stayed 1 night in Sep 2021
This review was submitted before 2018 and has not been verified.

4/10 Poor

Zhaoyang

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice structure by baddly maintained
In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.
Stayed 4 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

George, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique decor and surroundings
It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Hau Ping

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't be here any more!!!
Absolutely sub standard intercontinental hotel, the bed is harder than wood, breakfast not omelette and tell me fired egg sold out??? Telling me no cuppacino due to no one know how to make it.... no air condition in the room, they are only provide the heater in the room... no bathtub, my balcony door broken, old towel, dirty toilet etc....
This review was submitted before 2018 and has not been verified.

10/10 Excellent

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to visit Jiuzhaigou
The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jayoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place where you can find serenity
It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Ethel

Liked: Property conditions & facilities
Disliked: Staff & service
A hotel that spoilt my holiday
This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Wai Fun

我已是第二次住宿, 酒店開始老化了, 裝修開始有點破壞, 被單及毛巾偏舊, 洗手間黑暗
This review was submitted before 2018 and has not been verified.

10/10 Excellent

michelle, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beatiful hotel spacious room
Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.
This review was submitted before 2018 and has not been verified.

8/10 Good

旅行者

Liked: Staff & service, property conditions & facilities
大型リゾート楽しい
予約した部屋は、最低金額の部屋だったので、部屋は狭く、シャワーのみの部屋でした。暖房は、エアコンのききが悪く寒かったので、フロントに連絡すると赤外線ヒーターを持って来てくれました。その後、冷蔵庫が壊れていたので、結局、別の部屋にアップグレードしてくれました。アップグレードの部屋は広く、シャワーブースとお風呂がありました。暖房は、暖炉風の暖房機が有り、快適になりました。料金は、高くなりますが、1ランク上の部屋を選ぶことをお勧めします。
This review was submitted before 2018 and has not been verified.

6/10 Okay

ph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jiuzhaigou Hotel
Brilliant building in a spectacular mountain setting with lovely rooms. The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded. Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash. The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot. The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly. The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable. We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.
This review was submitted before 2018 and has not been verified.

6/10 Okay

kisung, 서안

Liked: Room comfort
구채구 여행
관광특구로 인해 주위 환경은 좋았으나, 호텔 등급대비 청결상태가 부족함.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel confortável mas com muitas restrições
Hotel bom entretanto não havia entretenimento para as crianças, apesar de descrito no site do hotel e mesmo na recepção. As atividades não aconteceram. Piscina somente abria após as 1500 e ainda houve cobrança extra pelo uso da piscina aquecida.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在九寨溝設施最齊全，房間窗外都是山景，比溝囗的酒店多了一份寧靜，酒店員工態度友善親切，酒店本身是度假什息的好地方！
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
予約日程変更に応じてもらえず全額を徴収された
誤って宿泊日を予約してしまい、すぐに変更手続きをお願いしたが予約日程変更に応じてもらえず全額を徴収された。
This review was submitted before 2018 and has not been verified.

6/10 Okay

Hong, 上海

Liked: Cleanliness, staff & service
太冻人。
订的是行政房，就想在游览九寨沟后好好休息。客房还行，有个客厅区域。送早餐和下午茶，还有每天免费享用小酒吧6罐软饮。就是供暖实在太差，送的天浴简直把人冻死的节奏。房间也不够暖和，虽然把壁炉也打开了。这一点在冬天还是不建议入住，且离沟口也挺远，必须要包车才能到达。 除此以外，服务员们还是挺礼貌周到的。
This review was submitted before 2018 and has not been verified.

8/10 Good

Maya, China

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Interesting stay
This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.