We had a poor experience right from the get go. We were at the door of the hotel with our heavy luggage, and saw a couple behind us with no luggage. We thought that they were returning to their rooms, and we let them enter first, opening and holding the door for them. They barely thanked us, and instead of going to their room, they went straight to the desk for check in. We had to wait a good 10 minutes, fuming and staring at them, but they skillfully avoided eye contact with us. We just could not believe how rude some people can be. The man at the desk was very friendly, but did not do anything to correct the situation. It was surreal. Apart from that, we liked the hotel and its location. Our room was spacious, and breakfast was good. We also liked the large Nespresso machine in the room, with plenty of pods to use. Noise was a little bit of a problem with upstairs guests (steps, flushing toilet etc..), and also very noisy garbage collection in the early morning