2/10 Terrible
Joseph
Business traveler
27 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place lets down the OYO brand, big time.
The approach is down a narrow unlit street, which had groups of lads loitering in the dark. The carpark isn't labelled as such, and looks like it belongs to a different building.
The room I was given had no heating, the radiator having broken. I insisted on a change - it was -1 overnight - and was given a room with an electric radiator that hadn't been plugged in, and took an age to warm the room.
The room carpet had burn marks from and iron and stains from I don't know what. The ensuite sink was badly broken and glued back together. The mattress had seen better days... many, many better days. Even the rubbish bin was broken. There was no desk - I'd intended working. There was no bedside lamp - had to get out of bed to turn the light off.
The communal areas were unclean. The staff were non-existent, with one notable exception of the lady who moved me to a different room, and really did her best to accommodate against difficult circumstances, which included the fact that she was also working alone behind the bar in the pub area.
Even simple things - like, having room numbers so there is some kind of logical progression as to where each guest might find their room - seems to have passed them by. Each room has a woman's name. Great... so, does Victoria come before or after Jennifer?
Honestly, this was a mistake. OYO, either bring it up to your usual higher standards, or get out before it damages your whole reputation.
Joseph
Stayed 2 nights in Jan 2025
