8/10 Good
Ian
Business traveler
12 January 2025
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for Newbury town centre, train station etc. Comfortable and large room with massive bed. Shower could do with an overhaul and there really needs to be a bath mat to avoid accidents. Breakfast nice but a bit slow even though there were no other diners present. What irked me was being accosted on my second morning to be told in no uncertain terms that I’d left without paying for my coffee at the previous days breakfast. I thought that was quite small and left a bad taste. I had prepaid for breakfast but apparently that doesn’t include tea/coffee. Also need to improve consistency of information. The hotel sent a message after I booked saying checkin closed at 11pm - fine I thought - but I received a call at 930pm asking where I was as there were closing reception at 10. A bit stressed as I was still on the train.
Ian
Stayed 2 nights in Jan 2025