I should preface this review with. I am a hotel general manager and have been for 25 years. The front desk clerk was very friendly, however he was sitting down and wearing a baseball cap. This was our first day in an IHG property In some time. I thought we should have been offered membership in the rewards program. we were not. upon entering our room, we immediately noticed that our bed looked to have been slept in. Our bathroom was very dirty with hairs on the floor and in the tub. unfortunately, the theme continued throughout the room. the carpet was dirty. the furniture was dirty and stained. because of this I decided to do a full inspection and even found zip ties on top of the cabinet. we left them there. so if you go into our room and look on the first cabinet when you walk in, put your hand up there. if you're going to find zip ties. looks like I've been there for some time. breakfast was the worst I've ever had. in fact, I threw up after eating the cinnamon roll. gravy from the biscuits and gravy was burnt. the eggs were wet and terrible. overall, Not only was my stay terrible but the $144 a night price was adding insult to injury at this point . This was the last minute stay due to a storm and if this is an example of IHG we definitely will not be returning