The location is the best thing about our stay at Ying Mu Home, it is a short climb up a narrow staircase and there you are right in the middle of the Old Street. The room was small, but, clean and pleasant decor. HOWEVER, there was no heat and the night was very cold. We were told that no one was available on the Saturday night of our stay to fix the heating unit, we were instead given additional "blankets" which were really just some duvet covers. We were also offered 300NTW refund or about 15% the cost of the room or the option to cancel the reservation, get a refund, and look for another room at 8PM on a Saturday night!! Really???We finally agreed to a 500NTW and spent a cold night in the room. The staff member was also very rude, upset that she had to leave the comfort of her warm room because her boss wanted her to come to our room and see what was going on. Additionally, we had booked a more expensive room with "ocean view", yes, we did have an "ocean view" across the patio area and through a glass panel we were able to catch a glimpse of the "ocean view". The best "ocean view" is to be had standing outside on the patio. The private bathroom (also at a higher room cost) did not have doors, but, vertical blinds- not really the greatest if you need privacy.