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The Pontchartrain Hotel

4.0 star property
Experience American flavors at the hotel's restaurant or grab a coffee from the cafe. Take care of business at your convenience.

Choose dates to view prices

Photo gallery for The Pontchartrain Hotel

Property entrance
Minibar, in-room safe, desk, laptop workspace
View from property
2 bars/lounges, rooftop bar
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Room service
  • 24/7 front desk
The current price is SAR 581
SAR 776 total
includes taxes & fees
10 Mar - 11 Mar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite (Calliope King)

Suite (Calliope King) | Minibar, in-room safe, desk, laptop workspace

Suite (Calliope King)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Melpomene)

Suite, 2 Bedrooms (Melpomene) | Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Melpomene)

Highlights

Air conditioning
Connecting rooms available
TV
2 bedrooms
Private bathroom
Hair dryer
Bathrobes
Minibar
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds (Euterpe)

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hair dryer
Bathrobes
Minibar
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia) | Minibar, in-room safe, desk, laptop workspace

Family Suite (Thalia)

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hair dryer
Bathrobes
Minibar
Free bottled water
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, City View (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Clio King)

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hair dryer
Bathrobes
Minibar
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Erato)

Double Room (Erato) | Minibar, in-room safe, desk, laptop workspace

Double Room (Erato)

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hair dryer
Bathrobes
Minibar
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room (Clio King)

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hair dryer
Bathrobes
Minibar
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Clio King)

Highlights

Air conditioning
Connecting rooms available
TV
Private bathroom
Hair dryer
Bathrobes
Minibar
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Polyhymnia)

Highlights

Air conditioning
Connecting rooms available
TV
2 bedrooms
Private bathroom
Hair dryer
Bathrobes
Minibar
  • Sleeps 4
  • 2 Double Beds

Similar properties

Bar (on property)

Virgin Hotels New Orleans

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, (1214)
The price is SAR 722
SAR 964 total
includes taxes & fees
23 Feb - 24 Feb
Virgin Hotels New Orleans

About the neighborhood

Map
2031 St. Charles Avenue, New Orleans, LA, 70130

What's nearby

  • National World War II Museum - 16 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Port of New Orleans - 3 min drive
  • Caesars Superdome - 3 min drive
  • Caesars New Orleans Casino - 4 min drive

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Upscale hotel near Magazine Street
Located close to National World War II Museum and Smoothie King Center, The Pontchartrain Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. In addition to a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Valet parking (surcharge), express check-out, and ATM/banking services
  • 1 meeting room, a banquet hall, and an elevator
  • Smoke-free premises, laundry services, and luggage storage
  • Guest reviews say great things the dining options, helpful staff, and location
Room features
All 106 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews highly rate the comfortable rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Coffee/tea makers, heating, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Silver Whistle Cafe
  • Jack Rose
  • Bayou Bar
  • Hot Tin

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 38
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Is The Pontchartrain Hotel pet-friendly?

Yes, The Pontchartrain Hotel allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Pontchartrain Hotel?

Valet parking is available for USD 55.69 per day.

What time is check-in at The Pontchartrain Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Pontchartrain Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Pontchartrain Hotel located?

Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street and National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 mi (3 km). St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are within a 2-minute walk.

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Andrea

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have mixed feelings about our stay at the hotel. The hotel did allow us to move our reservation during the recent snow storm without any additional fee, for which we were very grateful. We had a great time at the various restaurants and bars that are on property. Unfortunately, most everything else was disappointing. The front desk staff ranged from indifferent to downright hostile, they charged us for parking and an extra night stay (we had no car and had prepayed for our entire stay) and as other folk have noted - room photos are likely many years old. It's important to note that the rooms are locked with old school keys and you are required to leave your key with the front desk everytime you leave the hotel. We had several items stolen from our room during our stay. When we tried to work with the hotel on either recovering our items or figuring out how someone may have gotten into our room, we were told several things: 1. We checked with housekeeping and they don't have your items, if you can't track your items then you can't prove they were taken, and as a hotel we have never had this problem before. I'm not sure how other hotels deal with stolen items but these folks seem not interested in customer service or taking accountability for what seems to be, if you read other reviews, an ongoing problem. Stay at your own risk.
Stayed 3 nights in Jan 2025

4/10 Poor

david

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stacie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old romantic vibe not cookiecutter
Stayed 2 nights in Jan 2025

10/10 Excellent

Noriko

Stayed 3 nights in Jan 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I decided to go to NOLA for a solo trip I knew I wanted to stay in a “boutique” property verses something large and commercial. The Pontchartrain came up in my search. The thing that attracted me right away were the aesthetics. I loved the colors and decorating style from the 1920s. I was not disappointed when I arrived! I loved my room. I loved the two restaurants I dined in regularly: 1. The Bayou and 2. The breakfast one across the hall (can’t remember the name). But try the grits, coddled egg and hollandaise breakfast with buttered toast. One of the most memorable breakfasts of my entire lifetime!! This hotel is also in a lovely location: the garden district, and a streetcar goes by right out front. I will definitely be going back to NOLA and this is where I will stay.
Stayed 3 nights in Nov 2024

4/10 Poor

Marines

Disliked: Cleanliness, staff & service
Worst costumer service specially housekeeping
Stayed 6 nights in Dec 2024

4/10 Poor

Robert

Stayed 5 nights in Dec 2024

6/10 Okay

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
Not a well kept property, things like windows painted shut scream amateur hour. I had to request to have my room cleaned at 5:00 pm two day out of five. With the added "resort fee," not a good value at all!
Stayed 5 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle, Boulder

Stayed 3 nights in Oct 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Amy

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great location and great fun
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

2/10 Terrible

Kathryn

Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the Garden District. Eccentric decor but nice. Everything you could need for dining options.
Stayed 4 nights in Nov 2024

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Nancy

Stayed 2 nights in May 2024

8/10 Good

William

Liked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Harley

Stayed 1 night in Nov 2024