This was a bad experience from the moment we got to the house. We arrive at 5:15 pm. There were (full) trash bags, cleaning supplies and sheets all over the kitchen table and floor, the washer was running, and the house was 88° downstairs; 94° upstairs. When contacting the phone numbers provided (the owner) did respond immediately. There was "miscommunication " with the owner and housekeeping. Housekeeping said she was told no one would be checking in until Thursday (we checked in on Sunday) Housekeeping came back to the house and had everything "almost " complete (we told her we would finish the laundry) at 9 p.m. We went to bed with the house still at 82°. It was not stated anywhere that the owner controls the a/c, but she does. When we finally got the house cooled below 80°, the next morning all a/c panels were changed to 83°. This happened every day (5 days) She did call someone out to "fix" the a/c, but the a/c man told us, " There is nothing wrong with this a/c unit or panel. It is controlled by wifi and it is set accordingly; by the owner. I guess she just called me out here to make you feel better." We spent the rest of our first night trying to get the internet and cable to work. We followed the directions on our email. After all of that failed, we called Cox, as the directions stated. After being on hold,on the phone in general, for 25+ mins, we were told the wifi username and password were not what was stated on our email. Apparently, it had been changed long ago, just not updated on our instructions. Going to bed that night, I stepped on a nail sticking out of the floor at the entrance of the master bedroom. The nail punctured the heel of my foot, blood everywhere. I made the owner aware. She thanked me; however, around the nail there was a lining of where a piece of tape once was. This made me believe the nail was already brought to someone's attention, but nothing was done about it.After refunding me for "part" of the first day, I received my detailed bill today and she charged me $375 for an additional guest. Everything in this listing states 10 guest are allowed. I had 10. Period. I never once said how many guest were coming because that was never asked; however, THREE different places in this listing states TEN guest. It also states for "additional guest " there is a fee of $25. This does not add up to $375. The owner also entered the house when she knew were gone. This was more of a nightmare than a vacation.