Staff was very friendly. Morning breakfast was good -- better than other continental breakfasts. We love the pancake machine. Seems like an older building, definitely felt like it could use some updates. Elevator was a little janky, rooms just felt older, outdated. Not quite as clean as we'd like, but okay enough. One "issue" -- the soap dispenser mount on the wall was well out of reach for my child, and they didn't have any other soap option (no bar soap), so was just a nuisance. We've stayed at a Holiday Inn Express in South Haven earlier in the summer and that one was really nice so we came in with a higher expectation perhaps.