We really wanted to give Helen Cave a high score, but there were several issues that affected our stay. Upon arrival, it took three hours for our room to be prepared. Unfortunately, our sink leaked water the entire time despite multiple attempts to "fix" it. We also found spiders in our room, and the maid service left much to be desired. Despite asking her three times, she never changed the sheets or took out the dirty dishes.
The shower flow was okay, but the Wi-Fi was mediocre. However, the breakfast was great, and the service overall was awesome. We loved the easy access to food options and the central location of the hotel. The view from the rooftop was spectacular, and the on-site dog, Lucky, was adorable. Kemal was very helpful and made our stay more pleasant.
Our biggest gripe was with the room itself. If room quality is important to you and you want to avoid mold on the ceiling, ensure your phones work, have fans or AC, and have an actual closet, you might want to consider a different hotel or opt for a much larger suite than the one we had.
Helen Cave has some wonderful aspects, but the room issues were significant enough that they affected our overall experience.