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"Room provided was a small double room which was not what I had booked and paid for. It was not suitable for two people. There was no answer on the number provided for assistance and it took an unacceptable length of time to get contact by messages and to be allocated another room. Hotels.com attempted to make contact regarding the incorrect room allocation and could not get any response. Accommodation providers know what hadms been booked and paid for plus they also know that the allocated room is inferior. That behaviour is not acceptable."

"This was an unexpected last minute pivot on our trip and we could not have been any happier with this pivot. The accommodation was stunningly beautiful. The owner and his son could not have been more helpful with getting us over by ferry and dinner recommendations. "

"The camp was in a very nice location and the cabin was the perfect size. We really enjoyed our stay. The check in process was a bit complicated since we did not get the PIN code through hotels.com. "