Serhs Natal Grand Hotel & Resort

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Serhs Natal Grand Hotel & Resort

Interior entrance
View from property
View from room
Suite Presidencial | Minibar, in-room safe, individually decorated, desk
Indoor pool, 3 outdoor pools, free cabanas, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Parking included
  • Hot Tub
  • Gym
The current price is SAR 423
SAR 444 total
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 22 of 22 rooms

Deluxe Room (Apartamento Prime Lateral Mar)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • 26 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

Family Room (Apartamento Família Prime Lateral Mar)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

Apartamento Família Prime Frente Mar

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

Junior Suite (Prime Lateral Mar)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Sofa bed
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Junior Suite (Prime Frente Mar)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Sofa bed
Separate bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room (Apartamento Prime Frente Mar)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

Quarto Exclusive Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
Smart TV
  • Sea view
  • Sleeps 2
  • 1 King Bed

Premium Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Presidencial

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 192 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Quarto Premium Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

Room With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Quadruple Room Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Room With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Suite Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Double Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Double Suite Presidential With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Quadruple Suite With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • Natal Convention Center - 9 min walk - 0.8 km
  • Craft Fair of Ponta Negra - 2 min drive - 1.9 km
  • Federal University of Rio Grande do Norte - 9 min drive - 9.3 km
  • Morro do Careca - 11 min drive - 6.7 km
  • Ponta Negra Beach - 12 min drive - 7.0 km

Getting around

  • Natal Station - 10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive

Restaurants

  • ‪Só Mais Uma - ‬4 min drive
  • ‪Restaurante Potiguar - ‬2 min walk
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Lobby Bar - ‬1 min walk
  • ‪Tapiro Grill - ‬2 min walk

About this property

Serhs Natal Grand Hotel & Resort

Luxury family-friendly resort near Ponta Negra Beach
Take advantage of a poolside bar, a terrace, and shopping on site at Serhs Natal Grand Hotel & Resort. With a beachfront location, free beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in a massage, a body wrap, and a manicure/pedicure at KENSHO SPA, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Fitness classes are offered at the health club; other things to do include volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 3 outdoor pools and an indoor pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • Tour/ticket assistance, an elevator, and a banquet hall
  • Beach towels, a front-desk safe, and a gift shop
  • Guest reviews say great things about the helpful staff
Room features
All 395 individually decorated rooms feature thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with designer toiletries and hair dryers
  • 50-inch Smart TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Potiguar
  • Marenostrum
  • Tapiro Grill
  • Renato Romagnoni
  • Jangada

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Braille signage
  • Elevator
  • Elevator door width (inches): 13
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 50-inch Smart TV
  • Digital channels

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Individually decorated
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not allowed in the spa

Property is also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

Does Serhs Natal Grand Hotel & Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is Serhs Natal Grand Hotel & Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serhs Natal Grand Hotel & Resort?

Self parking is free at this property.

What time is check-in at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serhs Natal Grand Hotel & Resort?

Check-out is at noon.

Are there all-inclusive benefits at Serhs Natal Grand Hotel & Resort?

Some rate plans available at this resort are all-inclusive.

Where is Serhs Natal Grand Hotel & Resort located?

Nestled on the beach, this Via Costeira resort is steps from Dunes Park and 2.3 mi (3.8 km) from Ponta Negra Beach. Natal Convention Center and Craft Fair of Ponta Negra are also within 1 mi (2 km).

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Serhs Natal Grand Hotel & Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1003 reviews
Rating 8 - Good. 297 out of 1003 reviews
Rating 6 - Okay. 89 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Family Vacay
Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
Stayed 13 nights in Jul 2024

8/10 Good

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Stayed 7 nights in Jul 2024

6/10 Okay

Andrezza

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need more training.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

8/10 Good

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
The food was boring
Stayed 7 nights in Jun 2024

6/10 Okay

BERNAL

Disliked: Staff & service, amenities, property conditions & facilities
The property was just fine, but food was fatal.
Stayed 6 nights in May 2024

6/10 Okay

otavio

Liked: Cleanliness
Disliked: Room comfort
Hotel outdated
Stayed 3 nights in Dec 2023

6/10 Okay

Julie

Liked: Cleanliness
M
Stayed 1 night in Apr 2024

8/10 Good

Linn

Liked: Staff & service, room comfort
Good - but not amazing
The hotel is nice, but we would have expected more from a 5-star resort. Our room was large, but rather worn. There was a strange smell from the cupboards so we did not put our clothes there. Also the bathroom was average - even the toilet was somewhat loose from the wall. The room safe did not work. No coffee makers in the rooms. If you don’t speak Portuguese be prepared to use google translate - a LOT. Our daughter had been looking forward to using the kids club but this was impossible as no one spoke English. Not a single person working with the kids knew the slightest English. Even some of the receptionists struggled with English so our bookings for dinner for example was mixed up and had to be rescheduled. Hardly anyone in the restaurants / bars spoke any English whatsoever. I find it strange that at a 5-star family resort of this size that English was such an issue. Other than that - pool area was nice and it was good being able to order drinks and snacks by the pool. Although a menu was necessary to point to what we wanted to order.
Stayed 8 nights in Dec 2023

10/10 Excellent

Leydyane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Gerhard Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Motor Segler sind laut und machen fotos von oben, drehen um und fotografieren wieder und wieder
Stayed 11 nights in Feb 2025

6/10 Okay

Natalia

Stayed 9 nights in Jan 2025

10/10 Excellent

Françoise Jeanne Viron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hôtel très bien géré,personnel a l'écoute et efficace mention spéciale pour Ednilsadu restaurant MareNostrum c'est une perle une attention de tous les instants qui s'est prolongée au restaurant voisin le Tapiro ou les viandes sont un régal, le personnel du petit déjeuner également très a l'écoute peine installés nous avions déjà les yaourt naturels et les sachets de thés noir sur notre table La plage n'était pas en reste avec Erik bref, un excellent séjour merci a vous tous pour ces belles vacances!!!!
Stayed 14 nights in Jan 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa tarde, gostei muito do hotel, mas só uma coisa me chamou a atenção. Gosto muito de frutos do mar, mas os canários do hotel não são limpos e isso é falta de higiene na cozinha. Antes de fazer o pedido, perguntei e me disseram que eles não são limpos. Eles só comeram no restaurante mediterrâneo do hotel, onde o vômito estava excelente e os camarões estavam limpos e deliciosos.
Stayed 3 nights in Jan 2025

4/10 Poor

Dijalma

Disliked: Staff & service, amenities, property conditions & facilities
Internet péssima, comida deixa a desejar limpeza do quarto sofrível. Comida geralmente fria e falta de alimentos .?
Stayed 6 nights in Jan 2025

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável
O hotel é bem bacana, a cama confortável, o chuveiro é um sonho e a piscina gostosa e limpa com áreas de sol e sombra. Todos os funcionários com quem tive contato, foram impecáveis e muito bem treinados para atendimento ao cliente. O prédio já é antigo e tem algumas coisas precisando de uma modernização. A recepção é linda e moderna. Pontos que eu gostaria de destacar não a título de reclamação, simplesmente como observação: por ser considerado um hotel de 5 estrelas, eu esperava mais qualidade por exemplo nas toalhas de banho, estavam limpas, mas eram finas, pequenas e nota-se que estão há bastante tempo em uso. Os produtos como shampoo, sabonete, condicionador e hidratante oferecidos, não tinham marca. Já me hospedei em outros hotéis nessa categoria que os produtos eram simplesmente maravilhosos! Até o papel higiênico era inferior... acho que não era nem folha dupla. O café da manhã, bem farto na quantidade de itens, mas nada que fosse muito saboroso ou inesquecível, apenas o trivial. No jantar fomos a um restaurante de especialidade, o meu prato estava bem gostoso, mas o do meu marido, coitado, estava bem ruim e não condizia com a descrição no cardápio. Enfim... acredito que uma designação 4 estrelas esteja mais de acordo com a realidade. Mas no geral, o hotel é bom e eu voltaria sem dúvida!
Stayed 1 night in Dec 2024

10/10 Excellent

mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Luiz

Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto espaçoso, café da manhã com bastante variedade, comida fresca, piscinas limpas. Os travesseiros são ruins muito duros.
Stayed 3 nights in Dec 2024

10/10 Excellent

lamark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
o hotel pé maravilhoso e o atendimento dos funcionários ainda melhor, sempre estão disponíveis para nos atender da melhor maneira possível.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ariele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amamos tudo!
Stayed 2 nights in Dec 2024

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Leandro

Stayed 2 nights in Dec 2024

10/10 Excellent

Ana Claudia

Stayed 1 night in Nov 2024