It is a nice spacious property with room for several guests, decent kitchen but lacks some items. Upon arrival the hot tub was turned to 86 deg and we had to wait several hours to figure out how to turn it up and use it. The master bedroom/bath area has a shower nozzle that turns way too hard, and needs replacing. The master bedroom king bed has a mattress that you sink into because it is so worn out. The ice maker was turned off so we didn't have ice when we got there either, and it is very slow to make ice.
If there is a guest above you, it becomes very loud in the master bedroom as we found out, all the boards have squeaking in the kitchen area.
The communication between the property manager was very good, and mostly prompt. If you have dogs, it has a huge fenced in backyard, and for a family looking to save money it would be ok with all the beds and the room.
Only thing stopping it from getting higher ratings is the property maintenance as discussed, and the unpreparedness.