8/10 Good
Nathan
Traveled with partner
30 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close Broadway was to The Holston house but removed enough from the busyness of Broadway. 2 complainants. 1. The parking service listed on the website does not tell you it's valet parking that is offered by a company not affiliated with Holston House. There is a QR code that you have to use to tip the valet and pay for the parking with a service fee added onto it every time you use it. When we called for our car and were outside at the valet stand, no one was there. We had to set all our baggage on the sidewalk trying to figure out this QR code to tip. After about 5 minutes, a valet came out to tell us we had not paid for the parking yet. We thought the charge was going to be included in the hotel bill.
There is nothing on Holston House website that gives this information and nothing on the valet stand or vacinity telling guests hiw this works.
2. It sounded like the fast and the furious was being filmed outside our hotel from around 10p through 3a every 30 minutes. The hemi, souped up engines, and what sounded like a motorcycle echoed off the buildings what seemed like all night! That was not the hotels fault and im not sure which street this was taking place but I felt like there was such a police and security presence on Broadway that there was no reason why this noise went on as long and as offten as it did.
Nathan
Stayed 1 night in Dec 2024