Very disappointed with the manager - Neha. She was rude, unhelpful, and uncooperative. Firstly, we had reserved 3 rooms for 3 couples much much in advance. But even then, at the time of check in, she took more than an hour to allot us rooms. When questioned about the delay and expressed our displeasure (since we had our aged parents with us too), she inturn started giving an earful to us only, saying that since we wanted rooms close by, it's taking long. But it should be presumed that we will need rooms close by since we made the reservation under the same reference ID and at the same time. And even after getting to the counter, it should not take an hour to give us the rooms.The rooms should be ready on their side. Also extremely unhhappy with the hotel policies. They don't even give basic items as complimentary and charge for it (eg: bathroom slippers which are literally available for free in every other hotel).