4/10 Poor
Emily
Traveled with partner
12 July 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The suite was in a great location and the room is beautiful! We were so excited when we checked in. The air conditioning works very well too! But we encountered some issues. The room we stayed in has ants. I saw only a few but my husband found them constantly, they were in the bathroom, in the bed, everywhere, and the floors are black so they're hard to see. The shower drain cover also just sits on the floor and moves every time you step on it so that was annoying. And worst of all for us is we used the Vikey key to get in and out of the hotel with my phone, so we didn't need to take a physical room key card with us everywhere and we're from the US and it's 95 F every day, we wanted the room to stay cool for while we were gone. We left the room key in the slot to keep the electric on in the room and twice the cleaner removed they key and opened the window so our room was very hot when we got back it was extremely frustrating. It also shuts off the refrigerator so any food/drinks don't stay cold either. I also messaged the manager to ask them to not clean our room for the day because they don't provide a Do Not Disturb sign and he read it but didn't respond, but they still cleaned the room, turned off the electricity and opened the window. We also tried to use the big jacuzzi tub by the window and it was disgusting, it left a line of dirt around the tub when we drained the water. Room would have been great but those things killed it for us.
Emily
Stayed 4 nights in Jul 2024