Overall the house itself is accommodating to a large group. There was plenty of space. We had a few things go wrong with the house that made the trip unpleasant.
We were a group of women that rented the house for two nights, celebrating an upcoming wedding. Night 1, our plan was to check-in shower and get ready for bachelorette activities. However, the water to the house had been turned off due to non payment and was locked off.
The owner kept calling the water company and following up with us. However, instead of showering, making snacks etc. we spent the first 2 hours of our trip on the phone with the owner, and property manager. Also, discussing a Plan B in case the water did not get turned back on.
Kudos to Collier County, someone came out on a Friday night to turn it on. However, it was very stressful and not pleasant at all. The original bachelorette plans needed to be cancelled due to us being delayed dealing with the water issue.
That same night at 4:00 a.m. there was an awful high pitched sound though out the house. I flushed the toilet and the noise stopped a few minutes later. We thought the problem was fixed so it was not reported. However, the 2nd night the sound started between 12-1 am, it was awful, we could not to to sleep. It then happened again between 4-5 am, it was ear piercing and woke everyone up. Both times it lasted about 20 minutes. We were later told the noise was due to air in the pipes from the water being turned off. Nevertheless, we were all exhausted. I provided the owner and manager videos of these occurrences at 1 & 4 am.
I rent 2-3 houses a year and I have never left a bad review or asked for money back, but this was extreme so I contacted the owner and asked for compensation.
He said he wanted to make it right and offered a credit of about 30% or a refund of about 20% of the total price paid (this is off the full total inclusive of taxes, cleaning, and fees, I was not allowed to leave actual numbers)
I could not use the credit because this effected all of us, not just me. I let him know that I did not think that amount was acceptable, but he was not going higher. We paid a lot of money for this house to have water and sleep issues.
The owner feels all of this was “out of his control.” However, I disagree it was in the control of whoever pays the bills. It was certainly not our fault our plans were ruined night 1 and we could not sleep night 2.
So I say you decide.