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Hacienda Puerta Del Cielo Ecolodge & Spa

4.0 star property
Lakefront hotel with a full-service spa and free breakfast

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Photo gallery for Hacienda Puerta Del Cielo Ecolodge & Spa

Lounge
Exterior
Terrace/patio
Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Laundry
  • Parking included
The current price is SAR 585
SAR 673 total
includes taxes & fees
22 Mar - 23 Mar

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premium Cabin, Terrace, Lagoon View

Premium Cabin, Terrace, Lagoon View | View from room

Premium Cabin, Terrace, Lagoon View

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
  • 36 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, Lagoon View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Traditional Room, 1 Queen Bed, Lagoon View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Bedroom, Lake View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Suite, 1 Bedroom, Lake View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Blackout drapes/curtains
  • 58 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Honeymoon Studio, 1 King Bed

Honeymoon Studio, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Honeymoon Studio, 1 King Bed

Highlights

Deck/patio
Yard
Separate sitting area
Soundproofed
Individually furnished
Private indoor hot tub
Air conditioning
LED TV
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Camino de los Bueyes, Nimboja No.2, Nandasmo

What's nearby

  • Masaya Old Market - 13 min drive - 6.8 km
  • Granada Cathedral - 30 min drive - 24.6 km
  • Masaya Volcano National Park - 31 min drive - 19.6 km
  • Laguna de Apoyo - 31 min drive - 21.8 km
  • Galerias Santo Domingo Shopping Center - 37 min drive - 30.9 km

Getting around

  • Augusto C. Sandino Intl. Airport (MGA) - 58 min drive

Restaurants

  • ‪Qué Sabroso - ‬13 min drive
  • ‪Carnes Grill Costillas - ‬14 min drive
  • ‪La Nani Café Masaya - ‬13 min drive
  • ‪Casona Vieja - ‬14 min drive
  • ‪Pizza Parque Central - ‬13 min drive

About this property

Hacienda Puerta Del Cielo Ecolodge & Spa

Upscale hotel by the lake
Take advantage of free breakfast (local cuisine), a swim-up bar, and a poolside bar at Hacienda Puerta Del Cielo Ecolodge & Spa. Treat yourself to a facial, a body wrap, or a massage at Linda Vista, the onsite spa. The on-site restaurant, Linda Vista Grille, offers breakfast, lunch, dinner, and pool views. In addition to a terrace and a garden, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and a swim-up bar
  • Free self parking
  • A roundtrip airport shuttle (surcharge), multilingual staff, and a banquet hall
  • Wedding services, a front-desk safe, and meeting rooms
Room features
All guestrooms at Hacienda Puerta Del Cielo Ecolodge & Spa boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like safes and sound-insulated walls.
Extra amenities include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Rainfall showers, tubs or showers, and free toiletries
  • 42-inch LED TVs with Netflix, streaming services, and digital channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 40 km

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–9:00 AM
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar

Restaurants on site

  • Linda Vista Grille

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • In-room massage
  • Iron/ironing board
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 42.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per room (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (up to 10 years old)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 42.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Hacienda Puerta Cielo Ecolodge Hotel
Hacienda Puerta Cielo Ecolodge Hotel Masatepe
Hacienda Puerta Cielo Ecolodge Masatepe
Hacienda Puerta Del Cielo Ecolodge Spa
Hacienda Puerta Del Cielo Ecolodge & Spa Hotel
Hacienda Puerta Del Cielo Ecolodge & Spa Nandasmo
Hacienda Puerta Del Cielo Ecolodge & Spa Hotel Nandasmo

Frequently asked questions

Does Hacienda Puerta Del Cielo Ecolodge & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Hacienda Puerta Del Cielo Ecolodge & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hacienda Puerta Del Cielo Ecolodge & Spa?

Self parking is free at this property.

What time is check-in at Hacienda Puerta Del Cielo Ecolodge & Spa?

Check-in start time: 2 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hacienda Puerta Del Cielo Ecolodge & Spa?

Check-out is at 11 AM. Late check-out is available for USD 25 (subject to availability).

Does Hacienda Puerta Del Cielo Ecolodge & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 65 per room applies.

Where is Hacienda Puerta Del Cielo Ecolodge & Spa located?

Situated on a lake, this spa hotel is within 6 mi (10 km) of Maria Magdalena Church, San Sebastian Church, and Masaya Old Market. San Juan Church and Mercado Artesanías are also within 6 mi (10 km).

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Hacienda Puerta Del Cielo Ecolodge & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 43 out of 52 reviews
Rating 8 - Good. 4 out of 52 reviews
Rating 6 - Okay. 2 out of 52 reviews
Rating 4 - Poor. 0 out of 52 reviews
Rating 2 - Terrible. 3 out of 52 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very difficult to get there you need to get a 4x4 car
Stayed 1 night in Feb 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly amazing staff. They really go out of their way to make your trip special
Stayed 4 nights in Sep 2023

10/10 Excellent

Paul R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, friendly staff
An amazingly beautiful resort with staff that did everything they could to accommodate all of my needs. It had a pool and some of the best views in Nicaragua.
Stayed 1 night in Aug 2022

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel we have ever been to. It is designed, built, and operated by the owner JC Espinoza, an accomplished architect for his clients. The view is simply phenomenal overlooking volcano Masaya which had a minor eruption on Dec 22, 2024. The hotel also overlooks lake Masaya, an old volcano crater. During our 4 night stay, we were practically the only guests there. So, we had the whole villa and staff to ourselves. Road access to this hotel is rural. Best to have a local guide or ask hotel for pick up. Food is simple and local not fine dining. No buffets. Activities include star grazing at night and playing with the pet cow. Side trip to the historical city Granada is highly recommended. This hotel is simply superior to the $650 CDN per night one we stayed in Costa Rica.
Stayed 4 nights in Jan 2025

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely.

10/10 Excellent

Jasser

Liked: Cleanliness, staff & service, property conditions & facilities
Aweson!
Stayed 2 nights in Jan 2024

6/10 Okay

Berdy

Stayed 4 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Alexander

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Beautiful place, inapt staff; scorpion in bed
The place is small and beautiful, built very well out of good natural materials. The food is simple (chicken, etc) but done very well, tamales at lunch on Saturday were amazing. The attitude of staff was curios. Getting hot water to work required multiple reminders and 40 minutes to solve. You need to specifically ask for it every time you want to use it. The first day the staff refused to clean our room, remarkable as we were the only guests staying. A scorpion climbed into an unmade bed and bit one of us in the middle of the night, which was unpleasant. It took us a while to find the offending creature, hidden in a blanket. Later during the stay a sensible English-speaking manager arrived and things worked better.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Qué nunca lo encontré. Qué fue una estafa. este Hotel no Existe.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in Jun 2019
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and beautiful views of the Volcano
The staff was amazing! The meals and friendly service made our stay very memorable. The lodge setting was spectacular. We loved our time there!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Have extra money and need rip off experience?
We just finished a 3 night stay this hotel and have some serious concerns regarding the exorbitantly high rate we were charged per night and the value we received, or did not receive for it. Since we want to be fair in reviewing we will start with the good things and then move to our concerns. We would also like to compare this hotel with the Camino Real hotel we stayed in for part of our trip. Camino Real is also a 4 star property in Managua and very conveniently located to the city and airport. Comparing the two, we found Camino Real to be a REALLY good value, with super amenities, outstanding food, all for half the price of the Hacienda full board. So, our advice is to stay at someplace else, and take a day trip to the volcanoes. Anyway, here is our review of the Hacienda. FOOD was not at par with what was promised. after paying more than a 4 figures for full board, we ended up having beans and rice for two out of the three dinners, and were hungry during the lunches. The hotel is in a very remote area, so no restaurants or anything within walking distance left us at the hotel’s mercy and hungry. Even when we used the hotel’s tours, we were not offered lunch for those tours. The room’s amenities are not at par with a 4 star property or worth the pricing. The WiFi was too slow for us to complete any work, which is going to cost us due to backlog of work. No WiFi in the rooms. This is a glorified campsite, not a 4 star hotel
This review was submitted before 2018 and has not been verified.

10/10 Excellent

ilo79, geneva, switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous lodges on a cliff
I absolutely loved this place! It really is a little bit of paradise! Wonderful lodges, the view is out of this world- one can actually see the erupting volcano from afar- excellent service, great food and both wfficient and friendly staff. I honestly dont have anything negative to write.Moreover their choice of excursions is perfect- there is something for everyone. I HIGHLY HIGHLY RECCOMEND IT.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Asem, St. John's, NL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice, wonderful people,
I found about the place while searching choices for a stay in Nicaragua. I love to be closer to Nature and away from cities. This place provided all that. It has a breathtaking view over a lake and some amazing peaks. The staff were very helpful and friendly and always ready to take the extra mile to accommodate any plans or requests. JC, the manager, was very friendly and helpful. The organized last minute excursions for me that were really fun and enjoyable. Highly recommended. You won't regret it!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Mark, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A honeymooners paradise!!!
From beginning to end, the entire stay was wonderful! The view was breathtaking, the room and the resort were perfectly designed, and the meals were excellently prepared. The staff were extremely kind, professional, and knowledgeable and we were grateful for all their hard work. Katherine, Ruth, Ariel, Oscar, and Adrian worked tirelessly throughout our stay to keep the place clean and were always on time with a smile and kind word. The owner, JC, also generously gifted us with a bottle of wine. The masseuse, Blanca, really helped to make my wife very comfortable and we highly recommend her services. All together, they helped make this honeymoon a memorable and fantastic visit we will never forget!! We cannot wait to visit again....
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super for couples
Wonderful place to relax and stay.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Val P.

Liked: Cleanliness, staff & service, room comfort
What an amazing place
Loved the setting, food, beautiful views and sunsets
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular views and staff. Amazing food
a must experience for anyone traveling to masaya. Staff are amazing. Views unbelievable. Perfect place to unwind
This review was submitted before 2018 and has not been verified.

10/10 Excellent

holly, alton, il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic with all comforts you need
You cannot go wrong with stay at the Hacienda. The views, the casitas, the staff make for a perfect vacation. You will not want to leave.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Brian and Pat, Old Heathfield, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true Gateway to Heaven
We spent a glorious 3 weeks at Hacienda Puerto del Cielo over Christmas and New Year 2014-15, with its stunning scenery, photographs cannot do it justice, the panoramic view across the National Park to the distant Masaya volcano are so beautiful one can understand why the hotel has been named, “Gateway to Heaven”. Despite the beauty of HPDC, we found the most important and consistently enjoyable aspect of our stay was the staff. The front of house and kitchen staff were delightful, great characters, full of fun and made sure they looked after every need. We stayed in Casa Bela and made friends with a great diversity of people from many walks of life and soon found the humour and bon-homie of like minds. This differentiates the Hacienda from other places we have stayed where one only gets to know a few people. In the evening JC’s bar is a magnet for banter, fun and delightful cocktails after a hard day relaxing or touring. Every trip was a great experience, the folk music evening was very special, we can't understand a previous comment about being embarrassing and feeling compelled to pay; that is a niggardly response, we found it a joyful experience and believe it fundamentally important not to lose Nicaragua’s cultural heritage. Many visitors stayed just a night or two on their way to other destinations, consider a longer stay. HPDC supports the local community.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

stressfullllll , M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda Puerta Del Cielo
This place is one of the most beautiful places that we have visit, the staff is beautiful the hacienda is beautiful the food is amazing the views are what your eyes mind heart and body needs to relax; Don Juan Carlos is an exceptional person ; we are planning to enjoy this place again ; and take my family as well . love this place love the people love the food. Thank you love you all :)
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home From Home - Next to a Volcano!
JC and his staff give you the warmest welcomes and make you feel at home at the Hacienda which overlooks a lagoon in the shadow of the Masaya volcano.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Views in a Beautiful Hotel
Stunning view from this beautiful hotel with beautiful cabinas and great staff. Ricardo is particularly good. Meals were usually good but with one very notable exception.