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"An exceptional property in al aspects. Exceptional service, food, rooms, hot springs .. just exceptional "

"Such a wonderful and unique experience ! The owner greeted us outside the door with a warm welcome and also on our departure was there to say good bye. The entire staff was so kind and courteous. Marina, especially went out of her way to help us throughout our stay. We chose to book the private onsen room and it was well worth the extra charge. We also opted to have the traditional Japanese dinner. Again, such a unique and amazing experience. We were asked to choose from a beautiful selection of yukatos/kimonos upon our arrival to wear to our dinner. And of course don’t miss the snow monkeys! It is a short train ride, but then quite a long walk uphill and a further beautiful hike to get there. (We did see taxis dropping off people to the top but it would still be half an hour easier hike to arrive there ). Worth it !"

"Amazing staff that are so accommodating, the dinner was a great experience and the food was delicious. Couldn't fault the experience here. "

"charming - excellent service from hosts. as others have mentioned, they gave us a ride up to the monkey park, & to train station upon our departure, for which we were so grateful after a week’s trekking. as vegetarians, we were also super happy with the breakfast offerings. such sweet people, would stay again "

"Went with the half board and used the osen. Both completely exceeded my family's expectations. Loved everything!"

"Amazing place! Loved the kaiseki and on site onsen experience "

"Only one night stay but can’t complain and was able to store my bags there after check out while I went to the snow monkeys which was a great bonus. "

"Staff are super attentive and very helpful. Love the onsen and the traditional room. The top floor outdoor onsen is lovely. Breakfasts are great. Hotel is about 10 min walk from the train station, We had a lovely stay. Highly recommended. "

"Clean and lively with great Onsen. Right on the ski slopes."