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"A older hotel, but still nice. I found the pillows and bed to be too hard--I could feel the springs in the mattress. The hotel is clean and very well kept. The front desk staff were great and the cleaning staff do an excellent job. My small frustration was the parking fee. The charged ¥1000/night for parking which I thought was fine (¥1500 or more at most places). But then I discovered it was a local surface lot that only cost ¥700 for 24 hours. That just feels "cheap" on the hotel's part."

"Everything is perfect. "

"Great bath house and amenities. Buffet was over crowded."

"Every is good except some smoking smell in corridor and in elevator "

"Upon check in, requested taxis for the next morning for our party of 11 but none were available due it being a weekend. Front desk staff arranged for the hotel bus to take us. "

"Been to 10 hotels for my holiday here in Japan but this is the best so far!"

"Breakfast and dinner buffet were very good! Hot spring was great!"

"Nice and close to the Utsunomiya Train Station - stayed and caught bus to Motegi for the Moto Gp"

"Room size is large and tidy Free and good quality of dip coffee I recommend this hotel brand and consider it when I visit Japan next time"