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Emeli Hotel

3.5 star property
Nairobi hotel in Ngara with free breakfast and free valet parking

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Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 2 of 2 rooms

Standard Room, 1 Queen Bed, Pool Access, City View

Highlights

Balcony
LED TV
Designer toiletries
Free bottled water
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Suite, 1 King Bed, Balcony, Park View

Highlights

Balcony
Free cribs/infant beds
LED TV
Separate bedroom
Designer toiletries
Free bottled water
Living room
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Kipande Road P.O Box 54204, Nairobi, NAI, 00200

What's nearby

  • Nairobi National Museum - 8 min walk
  • University of Nairobi - 11 min walk
  • The Aga Khan University Hospital - 3 min drive
  • Kenyatta International Convention Centre - 3 min drive
  • Sarit Centre - 4 min drive

Getting around

  • Syokimau Station - 27 min drive
  • Nairobi (WIL-Wilson) - 16 min drive

Restaurants

  • ‪Lord Delamere Terrace - ‬15 min walk
  • ‪Boulevard Hotel Nairobi - ‬14 min walk
  • ‪Chandarana Supermarket - ‬2 min walk
  • ‪Mawimbi Seafood - ‬14 min walk
  • ‪Number 7 Cocktail Bar - ‬14 min walk

About this property

Emeli Hotel

Hotel located in Ngara
Take advantage of free continental breakfast, a rooftop terrace, and dry cleaning/laundry services at Emeli Hotel. The on-site international cuisine restaurant features pool views. In addition to conference space, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, with sun loungers
  • Free self parking and valet parking
  • An area shuttle, supervised childcare (surcharge), and free newspapers
  • Tour/ticket assistance, a 24-hour front desk, and meeting rooms
Room features
All 52 rooms include comforts such as 24-hour room service, as well as perks like free WiFi and free newspapers.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily
  • 1 restaurant
  • 24-hour room service

Things to do

  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Towels

Entertainment

  • LED TV

Food and drink

  • Free bottled water

More

  • Free newspapers

Policies

Check-in

Minimum check-in age: 18

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Emeli Hotel Nairobi
Emeli Hotel
Emeli Nairobi
Emeli Hotel Hotel
Emeli Hotel Nairobi
Emeli Hotel Hotel Nairobi

Frequently asked questions

Does Emeli Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Emeli Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emeli Hotel?

Self parking and valet parking are free at this property.

Where is Emeli Hotel located?

Located in Ngara, this hotel is within a 15-minute walk of Nairobi National Museum, Jeevanjee Gardens, and University of Nairobi. Tom Mboya Statue and City Market are also within 1 mi (2 km).

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Emeli Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 33 reviews
Rating 8 - Good. 15 out of 33 reviews
Rating 6 - Okay. 9 out of 33 reviews
Rating 4 - Poor. 1 out of 33 reviews
Rating 2 - Terrible. 4 out of 33 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Frances, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed down since April 2018!!
I have used Expedia numerous times without problems. However, this time we arrived to find the hotel had been closed since April of this year!! We booked this hotel in May!! And now, looking back at some reviews there is one that says the same thing so why are you still advertising it. Luckily, we had a very kind taxi driver who drove us to another hotel . I am very disappointed and hope you will refund the hotel cost, £59.86, together with the extra taxi cost,£7, as soon as possible. I look forward to your comments and hope you remove this hotel to stop other people having the same experience!
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay in, I found the hotel closed meaning no longer operational for more more than a month as I was told by the security guard at the gate. I had to find another hotel. I want a full refund.
Stayed 2 nights in Apr 2018

6/10 Okay

Kaija

Liked: Staff & service
Disliked: Property conditions & facilities
Suihkusta ei tullut lämmintä vettä, aamiainen niukka

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo
Emeli hotel, molto ingannevoli le foto sul sito, la realtà è molto diversa, dire disastroso è dire poco, camere piccolissime e tristissime, bagno con rubinetto rotto, soffione doccia rotto e attaccato al soffitto, niente acqua calda, niente phon, un solo asciugamano. Ho cambiato tre stanze in due giorni ma erano tutte pessime. Piscina coperta guasta. Colazione continentale??? Ma non scherziamo! Rumoroso e sporco Da dimenticare
Stayed 2 nights in Mar 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

Nutsiree, Bangkok

Liked: Staff & service
Disliked: Cleanliness
Staff are nice, WiFi work well, good breakfast
We have booked superior room and room is pretty big and nice. Only one thing that room not really clean as we expected in what we paid. A bit noisy on the road but ok. Staff are very nice and happy to help. Good breakfast there also
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Armando

Liked: Cleanliness, staff & service, room comfort
Agradable hotel que no resulta caro.
Muy agradable el personal y la estancia en sí. Sólo existieron algunos problemas para lograr conectarme a la red. También la regadera del baño no tenía puerta ni cortina, por lo cual estaba frío a la hora del baño.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Boutlelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct
Ras
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER ACCOMMODATING HOTEL.
We were a group of 3 adults traveling and the hotel was so kind to set up another bed in the suite area without us even asking. Staff was super nice and were to make sure we had everything we needed. Even had the stomach meds that I so needed.
Stayed 3 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel with great service.
Emeli hotel was very clean and comfortable. The staff were amazing and very accommodating! Breakfast was delicious - good quality, fresh food. Wished my stay was much longer than 1 night!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
the city view
I stayed in a Suite that faces the city if you undisturbed by the morning commute they are the best,
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Therese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T book this! We got robbed inside the hotel!
DON'T book this hotel. We got robbed inside the hotel the 11th of July 2016 while eating dinner. They took all the electronics, camera, charger, etc. We contacted the hotel staff to call the police but they first refused which is against the law in Kenya. The manager for the security came 1.5 h later and got very annoyed that the hotel didn't call the police which they in the end said they did, the police confirmed they never called. The security manager which is from a separate company brought us to the police to help us.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hade bokat rummet för 3 nätter (semester). Negativt: Väldigt litet rum, ingen ac, inget trevligt område, dålig mat, iskallt duschvatten, hårda sängar. Positivt: snäll och hjälpsam personal, bra Wi-fi, tv-kanaler, fin utsikt från restaurang/bar som ligger längst upp.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Karsten

Ok Hotel near city center. Rooms are good and clean, but the food could was nothing special. With the price for the Hotelroom you would expect a better breakfast. The service from the staff was good and friendly.
This review was submitted before 2018 and has not been verified.

8/10 Good

Bernd, Stockach

Liked: Cleanliness, staff & service, room comfort
Nettes Hotel für einen Stadturlaub in Nairobi,
Nettes Hotel. schöner Empfang, Rezeption problemloser Check in und Check out, sehr nettes hilfsbereites Personal.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Mashuli, Toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is close to the city centre
staff are awesome people, price is very reasonable and great breakfast
This review was submitted before 2018 and has not been verified.

6/10 Okay

JUNGSOO

Liked: Cleanliness, staff & service
의외로 괜찮은
아쉬운 점은 냉장고와 에어컨이 없어서 아쉬웠지만 에어컨은 불편한 점이 없었습니다. 기대안한 숙소였지만 괜찮은 수영장과 친절한 직원들. 깨끗한 침구류.. 그리고 주변에 멋지 레스토랑도 있어서 아주만족스러웠습니다.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Lucy, Toronto, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Stay somewhere else!
The bed was too hard and we had to take the cushions off the couch to pad it in order to sleep comfortably. World's tiniest bathroom is here!! If you weigh more than 150 lbs, don't expect to get in/out of the shower stall easily. The sliding glass door only allows very skinny people in! When you turn on the water heater, you get scalding hot water. Your other choice is freezing cold water! We had to "help" each other shower as 1 would stand outside and turn the water heater on & off as required so that we would neither burn nor freeze! The TV was on the wall, right in front of the balcony door. If you weren't careful, you would go head first into the TV when leaving the balcony.
This review was submitted before 2018 and has not been verified.

8/10 Good

Michelle, Grande Prairie, Alberta, Canada

Liked: Cleanliness, staff & service, room comfort
Very simple stay
If you plan to spend a lot of time at the hotel, then this is not for you. We stayed just one night then left in the morning. Before we left, we walked to the National Museum. My room had a view of the Nairobi River Park (also known as John Michuki Memorial Park). The traffic from the busy street below could be heard but I had earplugs. The pool is beautiful and clean, with a fabulous view. The restaurant was open for complementary breakfast but didn't seem to have food any other time of day. However, we ordered in the middle of the day and were able to get small snacks and drinks. The rooms are small but comfortable.
This review was submitted before 2018 and has not been verified.

8/10 Good

Matthew, Thika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A very clean and quiet room, perfect after a long journey. Friendly staff. Would book again.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Prima, maar niet zoals de verwachting aangaven
Stopcontacten zitten ver verstopt onder een kastje, geen airconditioning op de kamer en ontzettend gehorig s'nachts. Zwembad op het dakterras is prima. Wifi op de kamer was beperkt, maar deed het wel. En het bestellen van eten duurde ontzettend land en was afgekoeld eer je het kreeg.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to Natural History Museum
Lovely view of park around museum from the one side. Unfortunately that side also faces the road which makes it rather noisy. Staff were very pleasant and helpful.
This review was submitted before 2018 and has not been verified.

8/10 Good

Tamba, Sierra Leone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Construction and Facilities are very good
The Hotel Staff and Guards were excellent. I missed my flight and came one day late and was given a superior room in compensation. Excellent initiative. Very good buffet breakfast. Hot showers and magnificent View Roof top Pool. The staff accommodated myself and my friends entertaining ourselves well past closing hours [2am].
This review was submitted before 2018 and has not been verified.

6/10 Okay

Mari

Liked: Cleanliness, staff & service
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff! Great food and beautiful rooftop view!
This review was submitted before 2018 and has not been verified.

8/10 Good

Rodney, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nairobi Visit
Not my first trip to Nairobi. Will stay here again. No Air Conditioning but that's not unusual. Traffic jams in the area affect access to the Hotel sometimes. Food was average with nice view from restaurant. Room was clean and Hotel grounds were secure. Staff was great and helpful.