Upon checking in at 3:50pm, check in time is 4pm, after standing in a bit of a line, our room was not ready but we were told it would be very soon and they would call us when it is. At 5:30pm, after driving around, we went back to hotel and found the lobby lines were long with other people checking in, so I called to inquire about our room and was told it still was not ready, but they switched our assigned room to one that was ready and directed us to go to lobby and stand in line to get keys. Lines were still very long. Finally someone came out and asked if anyone was just waiting on keys that had already been checked in. She took us to another area where we waited about 10 more minutes for her to get our keys. Our room was clean. A few disappointing things were as follows: the A/C would not go below 69, there was very little water pressure in shower, the was no vent in bathroom, you could not leave balcony door open to hear ocean because there were people smoking both cigarettes and pot all of the time and it came in through balcony and bathroom vents. The trash cans all over resort were overflowing with trash. Floors were sticky in corridors. The pool area was unsafe because kids were throwing stuff off balconies. Security was a joke! The security guard had so much bling jewelry on that it was suspicious as to what he was securing at the hotel. only one slow blender working at the poolside tiki bar and you are not allowed to bring a cooler on pool deck. No pool towels