We had a great stay and communicating with the VRBO Host was extremely convenient and fast communication. AAA+++
Upon getting to the hotel 15 minutes before Check-In time, we were told that housekeeping was running behind and that we would need to wait. We asked about upgrading to a different room that was already cleaned, but were told since we booked through VRBO that we could not complete ANY upgrades. Another VRBO booker also ran into horrible service with the front desk due to booking through VRBO (they were told to not even ask for more towels since they booked through VRBO). We finally got into our room at 5:45pm - we waited for 2 full hours. Others checking in that booked directly with the hotel were able to get into their rooms immediately.
We were also required to pay a $150.00 Security Deposit since we booked through VRBO. Were were told it could be used as a credit at the pool bar, coffee shop, etc., but when we tried to do so, we were told differently. This Deposit was credited back at the end of our stay, but was very frustrating that we could not use it like we were instructed.