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Spacious 3 bedroom Villa with private pool, patio and roof terrace.

Escape to this seaside haven with breathtaking mountain vistas. Swim laps in your own private pool or unwind at sunset from your rooftop perch.

Photo gallery for Spacious 3 bedroom Villa with private pool, patio and roof terrace.

Outdoor pool
Outdoor dining
Miscellaneous
Fridge, microwave, oven, stovetop
3 bedrooms, iron/ironing board, WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Entire home

3 bedrooms1 bathroomSleeps 6600 sq m

Popular amenities

  • Parking available
  • Pet friendly
  • Washer
  • Pool
  • Barbecue grill
  • Air conditioning

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Spacious 3 bedroom Villa with private pool, patio and roof terrace.

Large Cretan style Villa with comfortable accommodation for up to 6 people (no sofa beds!!) in a quiet, private location yet close to all amenities with fantastic views out to the sea and also of the surrounding mountain side.
Comprising of 1 double bedroom and 2 twin rooms (which can be turned into doubles), all of which have ample wardrobe and storage space and Air Conditioning. There are two bathrooms, one of which is the en suite to the main bedroom. The main living area and kitchen are open plan with high wooden ceilings giving the villa a spacious airy feel.
The Villa also has a private 50m2 swimming pool with a large patio area and brick build BBQ. There is also a roof terrace.
The nearest beach is 3km away in a lovely seaside village called Panormo.

Property manager

Kevin Mcintosh

Languages

English

Property amenities

Beach

  • Near the beach
  • Beach towels

Pool/Spa

  • Private pool
  • Outdoor pool

Internet

  • WiFi available

Parking and transportation

  • Onsite parking
  • Car recommended

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker
  • Toaster
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • Dining table

Bedrooms

  • 3 bedrooms
  • Bed sheets provided

Bathrooms

  • 1 bathroom
  • Bathtub or shower
  • Towels provided
  • Hair dryer

Living spaces

  • Fireplace

Entertainment

  • Smart TV with cable/satellite service
  • Books
  • Stereo

Outdoor areas

  • Patio
  • Fenced yard
  • Barbecue grill
  • Garden

Laundry

  • Washing machine and dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Iron/ironing board

Location highlights

  • Near the sea

Things to do

  • Water park
  • Water skiing nearby
  • Cycling nearby
  • Windsurfing nearby
  • Sailing nearby
  • Mountain biking nearby
  • Swimming nearby
  • Fishing nearby
  • Snorkeling nearby
  • Surfing/body boarding nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Unit size: 6458 sq ft (600 sq m)

Similar properties

Property grounds

Sea view villa with private pool

  • Pool
  • Kitchen
  • Washer
  • Free WiFi
8.0 out of 10, Very Good, (4)
Sea view villa with private pool

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

Pets allowed
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Property Registration Number 00000786818

We should mention

Cash transactions at this property cannot exceed GBP 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Spacious 3 Bedroom Villa Patio Roof Terrace Roumeli
Spacious 3 Bedroom Villa Patio Roof Terrace
Spacious 3 Bedroom Patio Roof Terrace Roumeli
Spacious 3 Bedroom Patio Roof Terrace
Spacious 3 Bedroom Villa Patio Roof Terrace Roumeli
Spacious 3 Bedroom Villa Patio Roof Terrace
Spacious 3 Bedroom Patio Roof Terrace Roumeli
Spacious 3 Bedroom Villa Patio Roof Terrace Roumeli
Spacious 3 Bedroom Villa Patio Roof Terrace
Spacious 3 Bedroom Patio Roof Terrace Roumeli
Spacious 3 Bedroom Patio Roof Terrace
Spacious 3 Bedroom Villa With Private Pool Patio Roof Terrace
Spacious 3 Bedroom Villa With Private Pool Patio Roof Terrace
Spacious 3 Bedroom Villa With Private Pool Patio Roof Terrace
Spacious 3 bedroom Villa with private pool patio roof terrace.

About the neighborhood

Map
Roumeli, Crete

What's nearby

  • Sfagia Beach - 5 min drive
  • Reptisland - 10 min drive
  • Spilies Beach - 11 min drive
  • Melidoni Cave - 11 min drive
  • Rethimno Kart - 15 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 56 min drive

Restaurants

  • ‪Melidoni Cave - ‬12 min drive
  • ‪Panormo Beach - ‬3 min drive
  • ‪Iberostar Creta Panorama - ‬7 min drive
  • ‪Euphoria Pool Bar - ‬6 min drive
  • ‪Cafe Posto Panormo - ‬2 min drive

Frequently asked questions

Does Spacious 3 bedroom Villa with private pool, patio and roof terrace. have a pool?

Yes, this property has an outdoor pool.

Is Spacious 3 bedroom Villa with private pool, patio and roof terrace. pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Spacious 3 bedroom Villa with private pool, patio and roof terrace.?

Check-in begins at 2:00 PM.

What time is check-out at Spacious 3 bedroom Villa with private pool, patio and roof terrace.?

Check-out is at 10:00 AM.

Where is Spacious 3 bedroom Villa with private pool, patio and roof terrace. located?

Situated by the sea, this villa is within 2 mi (3 km) of Church of Agios Yiorgos, Sfagia Beach, and Limni Beach. Geropotamos Beach and Spilies Beach are also within 6 mi (10 km).

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Spacious 3 bedroom Villa with private pool, patio and roof terrace. Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 42 out of 53 reviews
Rating 8 - Good. 5 out of 53 reviews
Rating 6 - Okay. 3 out of 53 reviews
Rating 4 - Poor. 3 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

9.6/10

Cleanliness

Reviews

10/10 Excellent

barbara r.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Crete holiday
Beautiful quiet location. Quaint village setting but larger centre with restaurants, beaches, and shops. Property managers were welcoming and knowledgeable about the area. We will be back.
Stayed 7 nights in Jul 2023

10/10 Excellent

Liam P.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Exceeded expectations
We had the most wonderful time away. Helfried welcomed us and is such a kind hearted helpful man who made us feel welcome. The accommodation was clean, tidy and had great air conditioning. The pool is stunning and was very clean. The location is fantastic as it’s very quiet but only a couple of minutes drive to a friendly supermarket. Lots of lovely places to visit nearby and some great local produce at markets. This whole experience started before I got on the plane with great communication from the homeowner. Can’t wait to return!
Stayed 7 nights in Aug 2024

10/10 Excellent

evelyn b.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location
Wonderful, spacious villa with everything we needed. Fantastic pool. A 'swimmer's'pool. It is deep but our young grandchildren loved it. Armbands essential! Ricky and Helfried were so friendly and helpful. Can only recall one issue which was promptly dealt with. Very quiet location but nearby town has restaurants and shops and a small beach with a shaded area.
Stayed 14 nights in Aug 2023

10/10 Excellent

Mia R.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Fantastic holiday!
Such a lovely little house for our family to use as a base. Ricky was so welcoming and helpful and supportive throughout our stay both by her and her husband and we felt that no question was too small to ask. Thanks to Helfried for rescuing me at the supermarket! We enjoyed popping to the beach in Panormo, which is a 5 minute drive from the house most days to enjoy the sea, cocktails and local cuisine. We always came back in the afternoon to enjoy the pool and cooling off at the house. All in all, a great place to relax, get some sun and enjoy some small towns which are not touristy (yet!)
Stayed 7 nights in Aug 2022

10/10 Excellent

Manuel M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Ein perfekter Urlaub...
Wir (Familie mit 3 Kindern) waren für 11 Tage in der Mountain View Villa. Jeder der es etwas ruhiger mag, wird es lieben. Die Villa ist mit allem was man braucht ausgestattet, inkl. Eiswürfelautomat. Das beste ist natürlich der Außenbereich mit dem Pool, der groß genug ist zum Schwimmen und Spielen. Das Meer ist in Sehweite. Im Dorf gibt es Taverne und Supermarkt. Der nächste Ort am Meer ist 2 Km entfernt, dort gibt es viele Restaurants und kleine Läden. Ansonsten ist man sehr zentral auf der Insel. Alles ist gut zu erreichen, Mietwagen vorausgesetzt. Vielen Dank und viele Grüße gehen raus an Helfried, der einem immer mit Rat und Tat zur Seite steht. Für uns ein sehr perfekter Urlaub, dank dieser Unterkunft.
Stayed 11 nights in Aug 2024

10/10 Excellent

Jennifer M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Unser Kreta-Urlaub
Wir haben 11 Tage in Roumeli im Haus Mountain View mit unserer 4-köpfigen Familie verbracht. Der Empfang durch die Verwalter war sehr nett, sie standen uns immer mit Rat und Tat zur Seite und haben sich um sämtliche Belange sofort gekümmert. Das Haus liegt in einer kleinen ruhigen Ortschaft mit direkten und sehr netten Nachbarn. Es bietet Platz für bis zu 6 Personen und ist gut ausgestattet. Leider steht kein SAT-TV zur Verfügung, lediglich ein Netflix-Account des Gastgebers kann genutzt werden. Die Internet-Rate war aufgrund technischer Schwierigkeiten seitens der griechischen Telefongesellschaft miserabel, so dass auch der mitgebrachte Fire-Stick nicht richtig funktioniert hat. Das Problem wurde aber seitens des Verwalters umgehend gemeldet - nur waren die Griechen nicht so schnell, so dass die Reparatur erst nach unserem Aufenthalt erfolgt. Die Außenanlage inkl. Pool sind sehr gemütlich. Das Haus bietet einen idealen Ausgangspunkt, wenn man die Insel mit dem Auto erkunden möchte - v.a. den westlichen Teil der Insel. Wir haben uns sehr wohl gefühlt, können das Haus nur weiterempfehlen und würden es jederzeit wieder buchen.
Stayed 11 nights in Mar 2024

10/10 Excellent

Dominique C., France

Liked: Cleanliness, check-in, communication, location, listing accuracy
What else !!! Quoi de plus,
This house is absolutely perfect. Nothing is missing, everything at the wright place when you need it. The house was very well prepared and who were welcomed by two warmly persons. The contact with the owner is very easy. So thank you to all. La maison est parfaite. Rien ne manque chaque chose à sa place. Quand vous en avez besoin. La maison a été très bien préparée et avons été accueillis par deux personnes très chaleureuses. Le contact avec le propriétaire est très facile. Alors merci à tous.
Stayed 8 nights in Jun 2023

10/10 Excellent

Timo G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Ruheoase
Die Villa liegt in Roumeli nur 5 Autominuten entfernt vom schönen Küstenort Panormos. Waschmaschine, Mikrowelle, Herd mit Backofen, Spülmaschine, Espressomaschine und viel Küchenhelfer - alles an Equipment da was man benötigt. Dann natürlich noch der schöne Pool mit Liegen und Sitzplätzen. Einfach einmalig. Zu guter Letzt wurden wir toll von Ricky und Halfried empfangen und auch später bei Fragen gut betreut. So hatten wir eine perfekte Woche mit der Familie Anfang Oktober auf Kreta. Danke dafür.
Stayed 7 nights in Oct 2022

10/10 Excellent

Robert H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely Place To Stay
Our second visit to Mountain View, floating round the pool on our lilos for two weeks, just what the doctor ordered... x
Stayed 16 nights in Aug 2022

10/10 Excellent

Robert R.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Excellent stay
We spent a lovely week with 3-generation family. House is perfect for 6, very well planned. Pool is gorgious - we spent most of the time there. Car is a must. Very quiet neighbourhood allows you to rest Ricky, the manager, was very helpful - thank you
Stayed 7 nights in Aug 2022

8/10 Good

Janis H.

Liked: Cleanliness, check-in, communication, listing accuracy
Uncomfortable Beds
RIkki was amazing, what a lovely helpful lady she is so helpful. They only two problems we had were that the beds had springs and clearly they are not that new so the springs were sticking up and with two of us with back problems they caused us a lot of pain. The house otherwise is amazing and the pool is excellent, the only slight problem is that if you wanted to get into the pool you had to shower off the sun protection even if it was waterproof so this was a bit of a hassle.I would recommend hiring a car as well as it is fairly remote. Also please bear un mind that you have to vacate the property at 10am which when you have a 7pm flight it is difficult, we put our luggage in the luggage room for a fee at the airport and got the bus from the airport to the town but Heraklion airport is badly organised and you cannot check your luggage in until 2 hours before you fly. I would recommend that the owner left a day between people vacating the property and the new travellers arriving the next day, this way we would get longer in the villa and RIkki would not have to be in such a rush to clean the villa make the beds up etc which would be better all around for the travellers and RIkki.
Stayed 15 nights in Jul 2022

10/10 Excellent

Ann K.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful stay.
We travelled by car from UK. After 4 days we arrived at the Villa. We were delighted. It was absolutely lovely in every way. The pool was fantastic. We were met by Ricky and Halfried who could not have taken greater care of us. Despite being only 5 mins from the little seaside resort of Panormo, the village of Roumeli retains its authentic atmosphere of daily life and we were made very welcome by its year round inhabitants. The villa itself was amazingly well equipped with everything one needed to spend a month on holiday there. The BBQ was great and we had some delightful meals with all my family who flew out to join us for a few days. Our glorious month flew by and we were so sad to leave. It was our second stay in a villa in Roumeli and we fully intend to return next year. The two local supermarkets are small but supply everything you need and the town of Perama,10 mins in land provided both interest and a wide selection of specialist shops. The lamb at the butchers and the baclava from the sweet pastry shop were beyond compare. There was nothing about this holiday that disappointed.
Stayed 28 nights in Jun 2022

10/10 Excellent

Faye D.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Fantastic villa
We had an absolutely amazing time at Mountain View Villa. It was our first time in Crete and we will definitely be back again! The villa was even better than we expected and was really clean & well equipped with everything we needed. The pool area was fab, bigger than some hotel pools we’ve stayed at in the past, and we loved sitting out on the roof terrace at night watching the sunsets. Kevin was so helpful and kind, even when we had issues with our initial flights being cancelled. And Ricky and her husband were lovely people and helpful too, and made us feel right at home when we arrived at the villa. We fell in love with Roumeli and Panormos close by…there’s some lovely restaurants in Panormos, Aldi was a short drive away and super handy, plus a little local shop 5mins walk away. Thank you for a fantastic stay.
Stayed 11 nights in Jun 2022

10/10 Excellent

Robert P.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very pleased we went
Very pleased we had 10 days in Kevin’s clean and comfortable house with its excellent pool which is roughly between 4 foot and 5 foot deep, with easy access via steps in one corner, and which was perfect for our 11-year-old and eight-year-old children to spend all day in and really get into their swimming! It was big enough for mum and dad to swim properly as well. The local beach at Panormos is a five minute drive away with lots of places to eat and good swimming. The quiet Cretan village that the house is in is not a lively tourist resort at all, which was perfect for us. The arrival and check out were very smooth and friendly. A relaxing family holiday.
Stayed 9 nights in May 2022

10/10 Excellent

Diane F.

Liked: Cleanliness, check-in, communication, listing accuracy
Relaxing week
We had a very enjoyable week at Mountain View. It's a lovely villa with a great pool. It was difficult to find, particularly in the dark and you really need a car. The taverna is a short walk away and the views are spectacular and the food delicious. We have lots of fond memories of our week.
Stayed 7 nights in Sep 2021

10/10 Excellent

Andreas R., Deutschland

Liked: Cleanliness, check-in, communication, location, listing accuracy
Sehr gute gelegene Villa in ruhiger Lage
Die Villa hat all unsere Erwartungen erfüllt. Dieses objekt ist für bis zu zu 6 Personen bestens geeignet. Die Betreuung vor Ort wird durch ein Ehepaar in der Nähe sehr gut erledigt. Der kleine Ortt ist einfach wunderschön und alle sind sehr freundlich Danke Andreas und Petra Rolfes
Stayed 9 nights in Sep 2021

10/10 Excellent

Markus F.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Eine fantastische Villa
Diese Villa lässt keinen Wunsch offen. Sie ist komplett ausgestattet, hat einen schönen großen Pool, und der Empfang und Betreuung des Hausverwalterpaares war in jeder Hinsicht zuvorkommend und nett. Auch der Kontakt mit dem Hausbesitzers war im Vorfeld klasse und sehr hilfreich. Die Villa ist zwar etwas abgelegen in einem ländlichen, kleinen Dorf , aber man ist eh auf einen Leihwagen angewiesen und kann von dort die tolle Insel in alle Himmelsrichtungen erkunden. Wer also Ruhe und Abgelegenheit vom Tourismus sucht, kann es nicht besser antreffen. Abends hört man dort außer Ziegen, Hunde und Grillen absolut nichts . Wir kommen gerne wieder.... Lieben Dank an das Team
Stayed 14 nights in Aug 2021

10/10 Excellent

Laura G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Schönes Ferienhaus in ruhiger Lage
Wir waren eine Woche in diesem wunderschönen Ferienhaus mit einem großen und sauberen Pool, der jeden Morgen zum Schwimmen einlädt. Es ist alles so wie auf den Bildern angegeben und sehr sauber. Das Haus ist mit allem, was man braucht ausgestattet. Abends konnte man den Tag bei Sonnenuntergang auf der Dachterrasse ausklingen lassen. Das Haus liegt etwas abseits im Dorf und ist nur mit einem Auto zu erreichen. Wir wurden herzlich begrüßt und hatten eine sehr schöne Zeit. Bei Fragen konnten wir uns jederzeit an Helfried und Ricky wenden, die sich um das Haus kümmern. Das Haus können wir ohne Zweifel jedem für einen Aufenthalt weiterempfehlen. Jederzeit wieder :)
Stayed 7 nights in Aug 2021

10/10 Excellent

Jens B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Sehr schöner Urlaub in der Villa "Mountain View"
Das Haus liegt idyllisch in einem griechischen Bergdorf abseits des Trubels, ist gut ausgestattet und sehr geräumig. Den Pool haben die Kids und wir rege genutzt, er war stets sehr sauber mit klarem Wasser - Top (bei der Größe kann man schön paar Bahnen ziehen nach dem Frühstück)! Das Haus hat zwei Badezimmer (eins mit Dusche) und eine Dachterrasse mit Blick auf Berge/Meer, ebenfalls sehr schön. Zudem wurden die Außenanlagen weiterentwickelt - den Garten umgibt nun eine ca. 2m hohe und sehr schön erbaute Steinmauer (fehlt noch auf den Bildern). Erwähnenswert ist, das ein Netflix-Zugang vorhanden ist. Lebensmittel darf man nicht rumliegen lassen und der Müll muss regelmäßig geleert werden sonst kommen die Ameisen - das ist aber ja ganz normal in den südlich-heißen Ländern, kannten wir von Häusern in Spanien auch und war auch hier durch entsprechende Umsicht sehr gut kontrollierbar. Der Kontakt vor Ort war nett - wir haben uns wohl gefühlt und können das Haus weiterempfehlen!
Stayed 14 nights in Aug 2021

10/10 Excellent

Sara M.

Liked: Cleanliness, communication, location, listing accuracy
Relaxing stay
Really enjoyed a quiet couple of weeks here
Stayed 14 nights in Jul 2021

10/10 Excellent

Fiona G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
A very happy holiday
We loved our recent stay in Roumeli, the villa was lovely and very accurately portrayed. The pool was great to have as temperatures were high...Helfried and Ricky were very friendly and helped us with any queries especially with local recommendations for places to eat. The place was quite rural so a car was an essential, but we got taxis one night to the local town... All ages were happy with our holiday in Mountain View! Thanks for making us so welcome and for the great cake!! Fiona, Micheal and family
Stayed 8 nights in Jul 2021

10/10 Excellent

Denise M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful Villa
We have just returned from Crete, staying at Mountain View. The Villa was just perfect in every regard. We have stayed in the village many times and this Villa was the best yet. The welcome from Ricky & Helfried, who live close by and look after the day to day management were so kind and friendly. The Villa was spotless and the pool regularly monitored and cleaned. We will be booking again and again. This Villa will be our perfect Cretan retreat.
Stayed 16 nights in Jun 2021

10/10 Excellent

Manuela W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Traumurlaub für die ganze Familie
Es war alles rundum perfekt. Ruhige Lage, toller Ausblick aufs Landesinnere und aufs Meer von der genialen Dachterasse. Super Betreuung duch englisches Paar. Der Hauseigentümer, war vor der Reise sehr zuvorkommend und hat schnell geantwortet bei allen Fragen. das einzige, wo wir ein paar Tage kein so gutes Gefühl hatten war der Pool, der sehr chlorhaltig war und immer grüner wurde, denke da müsste mal investiert werden.... Aber wir würden es jedem Empfehlen dort Urlaub zu machen
Stayed 21 nights in Aug 2020

10/10 Excellent

Michele K.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Awesome Villa
From the moment we booked the villa, Kevin kept us regularly updated and answered any questions promptly. He was extremely helpful and understanding with regards to covid-19 especially as we wasn't sure we would even be able to go ahead with the our holiday until the very last minute. When we arrived at the villa Ann was extremely helpful and couldn't do enough for us. Especially when our suitcase was delayed by 24 hours and she rescued us by lending us travel plugs as well as waiting for our late arrival due to our flight being delayed and us getting lost! We literally cannot thank Ann enough! The villa was clean and well equipped. It is smaller than we expected from the photos however it was the perfect size for our family of 6 which included 3 adults, 2 teenagers and 1 child. We hired a car which we would highly recommend when staying at the villa as it is quite remote although there is a local supermarket and a couple of restaurants within a 10 minute walking distance. We would definitely recommend the villa and will be back!
Stayed 7 nights in Jul 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
A wonderful house with a terrible reception
Full disclosure - this house is lovely. It’s very clean, the pool is huge and very nice, the roof terrace has a beautiful view, the beds are comfortable and the house was very clean. However, the check in process was quite frankly the worst experience I have ever had with renting any property. Prior to checking in I had been communicating with the owner Kevin, who stopped replying all together despite multiple voicemails and texts and emails. On arrival, we were greeted by the host Anne and we immediately got off on the wrong foot. We are a group of 22-25 year old young professionals & I have never felt more patronised or talked down to in my life. When we arrived, Anne was surprised that we weren’t a family and seemingly confused which felt very strange seeing as we had provided all our information. We then asked if we could have the names of the supermarkets (two are a 7 minute walk away) however Anne simply said ‘I don’t know the names I don’t pay attention to them’, despite having lived there for 18 years. Her advice was to take a 40 minute walk then a 20 minute bus to Lidl when there are two perfectly good supermarkets that we discovered genuinely a 7 minute walk away. When asking for a taxi number, her response was ‘do you expect me to get you from A to B’ - i was simply asking for a taxi number as she was extremely shocked we hadn’t rented a car. We quickly figured out ourselves that it was incredible easy to get taxis to come up to the villa despite it being very remote in a very small village, however she was extremely unhelpful with providing information in regards to how to get a taxi from the villa. Next, we were informed the freezer was broken. In 33 degree heat this was a serious issue for us. Upon saying that it was broken, and that they would get a new one to us on Tuesday (we arrived Saturday), I asked if there was any time way of getting it replaced sooner, to which she said to me ‘you’re not in the UK anymore, I don’t know if you’ve been abroad much but things don’t work as quickly around here’. This was so rude, unacceptable & incredibly patronising. This was much of the response whenever we asked for any help for literally the basics & the conversation turned into a very hostile and heated discussion, something I have NEVER experienced with any rental property. If you’re looking for a nice villa with busy towns & lovely beaches 15-30 mins taxi away, this place is great - just don’t expect a warm welcome.