6/10 Okay
Chassity H.
20 September 2019
Liked: Cleanliness
Beautiful place in a very scenic area of Siena
My family and I thoroughly enjoyed our stay at this location. The owners were really nice and try to be as accommodating as possible. We ran into a few issues that unfortunately overshadowed our enjoyment at the property.
1st we arrived late due to our flight coming in late and when we review the instructions that the owner had provided they were very confusing and unclear . We had to call and text her several times late at night to figure out how to find the appropriate apartment and location of the complex.
the description read washer...we never found the washer.
There was no Wi-Fi even though the description said it was.
There was no air conditioning.
There was no work and iron.
We read in the reviews and heard from current guests that the owners cooked for guest on a regular basis. Yep the owners never offered this awesome opportunity to my family.
The vrbo website stated that check out was at 11 however when we did check out the owner stated the check out was really at 10.
There was much confusion and communication issues with this stay. As much as we wanted to enjoy it we just wish that information was shared more clearly and understandably.
They were very nice people but processes need to be improved.
Chassity H.
Stayed 4 nights in Sep 2019