4/10 Poor
Kenneth
Traveled with family
24 January 2025
Disliked: Staff & service
I was travelling with my son and we specifically booked a junior suite so that he could have a sofa bed. On arrival we were told that sofa bed was not possible as housekeeping had gone for the day. They then told me that they would find a solution within the hour. Their solution was to not tell me that they would not be making up the sofa bed for my son- it was way after his bed time. We had stayed in the (very overpriced/poor value) restaurant in order that they could make up the room. At 11pm one member of staff reluctantly made up the sofa bed into a bed. My son reported that it was one of the worst soaf beds he had ever been on. This was in stark contrast to a ski hotel we had stayed in at Kaprun earlier that week - where staff could not have been more helpful.
Kenneth
Stayed 2 nights in Jan 2025