2/10 Terrible
Rina
Traveled with family
27 January 2025
Liked: Cleanliness
Disliked: Staff & service
My Pick up and drop off was include in the booking with this hotel. Pick up was on time but drop off, I had to wait for around 1 hour with my mother who have medical issues outside the reception area.
I had given flight time to drop us at the airport, 1 day in advance and called next day morning to pick us up at 10am to the airport but the cab was not there till around 11am.
I was very stressed losing flight. My mother and me had to stand outside to wait for the cab for 15/20 minutes with the direction of the staff.
By going thought that much stress, gave me horrible experience with this hotel. We usually book sunshine hotel for our previous bookings but this time really bad service and lack in organisation.
I tried to communicate in the app and sent messages but no reply. when I asked the staff about the cab, they said the cab is coming soon in 5/10 minutes, but never came on time.
Rina
Stayed 2 nights in Jan 2025