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"Hotel workers, everybody was very nice and kind."

"Great hotel, superb service, fabulous lakeview! Only negative is the hard pillows. Dinner and breakfast had many choices, very good quality food. Would stay here again."

"It is located near the Ainu village. There is only one main street selling souvenirs and a watson store. There is a path around lake Akan that you can stroll on. That is about 20 minutes walk from the hotel. The onsen on the eight floor was beautiful overlooking the lake akan, but i did not get to use it. They have funky system, odd days women use eight floor. The men use the basement onsen. On even day it’s reversed. The onsen on the basement is still good. The dinner and breakfast buffet are excellent."

"Great service, great food, and great Onsen! They even arranged breakfast alternative for giving us access to other Tsuruga hotel to get western style breakfast"

"Surpirse tourist tax on arrival. They assumed because we were of western orgin that we would only want breads for breakfast. They offered thr rest of their guests a Japanese breakfast (which we would have loved). The website didnt state they had cats. I am very allergic so it made for an uncomfortable stay. "

"The owner was super sweet and helpful. Amazing property, clean comfortable, kutchen for cooking available. Will be back again!"

"This is a beautiful hotel with great views of the river and countryside. It is quiet and the rooms are very nice. I used the private baths with no waiting. The bar is a great whisky and wine bar. Complimentary ramen was very nice and filling. Other snacks are also given free. Staff were so friendly, and managed around my language barrier with ease and friendliness."

"I saw a spider clawing on my bed and I had got a few bites by bed bugs. The toilet was smelly too."

"The Staff was just one person when we were there and she was brilliant. She ran ar3and did everything for us, even sorting an early breakfast and taxi to the station on our last day "