The host is rude, disrespectful, and definitely a Karen. We accidentally went into the wrong part of the duplex, it was dark and not enough specifications about the upstairs Vs. Downstairs. Instead of asking us to pay the cleaning fee, or understand it’s an honest mistake, she came angry and made up a story that we did a 3rd party booking, and that she didn’t want to speak to us, she’s canceling our reservation, and won’t give us back the money. We tried to express our apologies, she was just nasty and processed to lock herself in her car, as if we would harm her, we didn’t even engage in her rudeness, but she acted as if she was the big bad wolf with a phone. We had to go to a near by inn and book last minute rooms, costing us way more just to stay. My family was visiting for the first, and her tacky behavior made them feel unwelcome. Mount Dora is such a beautiful city, with lots a love for everyone regardless of race, religion, sexual orientation, or religious beliefs. She never even started her name or title, so we don’t know who she is exactly in relationship to the property. She was just a horrible human being.