2/10 Terrible
Karen P.
23 Aug, 2024
Disliked: Cleanliness
Very Disappointed
Prior to arriving, we asked the property manager (pm) for the code to the condo. We were provided with a code. We asked if there is a code to the unit; a curt response from property manager was "I gave you the code". Arrived at building and the code worked to enter the building; assumed the same code for unit but didn't work. Tried to contact host - phone out of service, no valid email. No phone # for property manager so had to email. No responses after attempts. Called VRBO directly; they contacted pm; VRBO received code then pm also emailed code for unit. Took about 1.5 hrs to enter. Entered unit and found air conditioning on very cold and heat at the same time. Found towels and sheets in the dryer, dishes in the dishwasher, no wash clothes or kitchen towels, no soap dishes or shelving in showers. Smoke alarm was going off requiring a battery, ceiling too high to reach and nothing to stand on. Contacted pm several times and after 2 hours pm sent handyman with a battery. All this the first day.
Property management company had rude customer service except for automated emails. VRBO customer service was kind and helpful.
Would not stay here again.
Karen P.
Stayed 4 nights in Aug 2024