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Crystal Palace Hotel

3.5 star property
Hotel with a fitness center, a quick walk to Artisan Market

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Photo gallery for Crystal Palace Hotel

Exterior
Reception
Junior Suite | Minibar, in-room safe, desk, soundproofing
Reception
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Bar
  • Room service
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Deep soaking bathtub
Bidet
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Deep soaking bathtub
Bidet
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Deep soaking bathtub
Bidet
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, soundproofing

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Deep soaking bathtub
Bidet
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Triple

Standard Triple | Minibar, in-room safe, desk, soundproofing

Standard Triple

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Deep soaking bathtub
Bidet
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
AV 18 de Julio 1210, Montevideo, 11100

What's nearby

  • Salvo Palace - 10 min walk
  • Independence Plaza - 10 min walk
  • Solis Theater - 15 min walk
  • Puerto de Montevideo - 3 min drive
  • Tres Cruces Shopping Center - 4 min drive

Getting around

  • Montevideo Central Station - 5 min drive
  • Carrasco Intl. Airport (MVD) - 40 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Atorrante Café - ‬3 min walk
  • ‪El Fogón - ‬5 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Facal - ‬1 min walk

About this property

Crystal Palace Hotel

Hotel near Puerto de Montevideo
Located close to Artisan Market and Contemporary Art Museum, Crystal Palace Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An area shuttle, laundry services, and tour/ticket assistance
  • A 24-hour front desk, a porter/bellhop, and a front-desk safe
Room features
All 59 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with deep soaking tubs and bidets
  • 30-inch LCD TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 12 per day)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: USD 9 for adults and USD 9 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Bicycle rentals
  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 30-inch LCD TV
  • Cable channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property from November 15 to the day after Easter: Uruguay value-added tax (10%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 9 for adults and USD 9 for children
  • Covered self parking fee: USD 12 per day
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Crystal Palace Hotel Montevideo
Crystal Palace Montevideo
Crystal Palace Hotel Hotel
Crystal Palace Hotel Montevideo
Crystal Palace Hotel Hotel Montevideo

Frequently asked questions

Is Crystal Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Palace Hotel?

Self parking is available for USD 12 per day.

What time is check-in at Crystal Palace Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Crystal Palace Hotel?

Check-out is at 11 AM.

Where is Crystal Palace Hotel located?

Located in Montevideo Centro, this hotel is within a 10-minute walk of Artisan Market and Contemporary Art Museum. Independence Plaza and Solis Theater are also within 15 minutes. Montevideo Central Station is 22 minutes by foot.

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Crystal Palace Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 64 out of 201 reviews
Rating 8 - Good. 95 out of 201 reviews
Rating 6 - Okay. 26 out of 201 reviews
Rating 4 - Poor. 11 out of 201 reviews
Rating 2 - Terrible. 5 out of 201 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to walk to the coast or old town center, or take a bus anywhere else. Staff were very friendly and helpful. The hotel offers a convenient and quick laundry service. The room was comfortable and clean although it was on the smaller side. Breakfast included a variety of food options and was reasonably priced (it was included with some reservations but not mine). Overall I had a great experience.
Stayed 7 nights in Mar 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badly aged hotel. Disappointed.
We thought it was a 4 star hotel, but in reality, it's like a 2.5 star property. First of all, all the facilities are outdated, with only one elevator working when we stayed. The walls are full of cracks, and they don't even provide a single complimentary water bottles to a customer, which I've never seen in my life in a "4 star" hotel. Being inside this aged hotel is quite depressing as well. The only good thing about this hotel was the centric location, but that's it, quite disppotining experience.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Fernanda

Stayed 1 night in Mar 2023

4/10 Poor

OSCAR

Disliked: Staff & service, property conditions & facilities, room comfort
Una noche para el olvido
En nuestra reserva consta que la habitación debía tener una cama queen size. Al hacer el check in, advertí que eso no se respetó, pues me dieron una doble con dos camas separadas. Solicité el cambio y se me informó que el hotel estaba lleno y que además en la reserva que les mandó Hoteles.com, no estaba detallada esa preferencia en el tipo de cama. Les mostré el correo electrónico en el que Hoteles.com me confirmaba la reserva, pero insistieron que eso no estaba especificado en la comunicación recibida por el hotel. La atención de los recepcionistas es pésima, su disposición para solucionar los problemas a los huéspedes es CERO, tanto en el turno matutino como en el nocturno. Solicité la intervención de un superior pero me lo negaron.
Stayed 1 night in Mar 2023

10/10 Excellent

FELIPE

Stayed 3 nights in Feb 2023

8/10 Good

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial todo!
Estuve solo un par de días y el uso del hotel fue poco, aún así debo decir que todo fue muy bueno, la apariencia del hotel muy cuidada y agradable. Limpieza impecable. Desayuno completo y muy bien atendido.
Stayed 2 nights in Feb 2023

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, estaba muy limpio, las camas son muy cómodas , está muy bien situado, en el corazón de Montevideo, pero la habitación no era nada ruidosa. El personal de recepción es muy amable y correcto. Muchas gracias
Stayed 1 night in Jan 2023

10/10 Excellent

jesica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy burno
Lindo hotel, recepción bien, cuando pregunté si se podía poner una habitación con una cama sola porqué fuí en pareja me contestó las camas individuales son grandes.👍 Desayuno variado. Volvería.
Stayed 1 night in Nov 2022

4/10 Poor

Marcos

Stayed 3 nights in Nov 2022

6/10 Okay

Edmar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Razoável
O atendimento no check in foi correto e cortês. Os problemas começaram quando nos levar ao 5 andar (quarto 506). Ao sairmos do elevador ja sentimos o cheiro de mofo, o andar todo carpetado, mas em péssimo estado. No quarto a situação piorou muito. Tentamos mudar, mas so conseguimos no dia seguinte, tivemos de dormir da janelas abertas para suportar o forte odor. Mo dia seguinte mudamos para p 6 andar (quarto 609), parece que recentemente reformado e sem carpete, e o restp da estadia foi ok. O café é bom, sem luxos. A localização permite facilidade de deslocamento, por ficar a meio caminho entre a cidade velha e a area mais moderna e badalada )Pocitos e arredores). Localizado na area mais central, com os problemas das areas centraos de grandes cidades, mas não tive qualquer sensação de insegurança, andamos com tranquilidade tanto durante o dia, quanto durante a noite. Recomendo pedir para ver o quarto antes de encerrar o check in.
Stayed 4 nights in Oct 2022

8/10 Good

IL

Stayed 7 nights in Sep 2022

8/10 Good

Héctor Alberto

Stayed 2 nights in Aug 2022

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
el hombre de la recepción llamado Rony fue muy grosero con nosotros, la habitación era muy pequeña, el hotel es muy caro en general. el desayuno tiene muy poca variedad.
Stayed 2 nights in Jun 2022

4/10 Poor

Jorge

Stayed 1 night in May 2022

6/10 Okay

Norma Lucía

Stayed 6 nights in May 2022

6/10 Okay

Graciela

Stayed 4 nights in Apr 2022

10/10 Excellent

horacio

Stayed 3 nights in Mar 2022

6/10 Okay

Cristian

Liked: Staff & service, property conditions & facilities
Es de fácil acceso, sin embargo la limpieza no estaba pulcra encontrando zancudos, mosquitos y lo peor en el baño pelos pegados el el piso y bañera. Se ofreció cambiar habitación, mejoró pero no apoyaron en traslado.
Stayed 2 nights in Feb 2022

6/10 Okay

Eduardo Roberto

Stayed 4 nights in Feb 2022

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021