We had a fabulous time at this castle. Note that it is remote, does not have amenities that you might expect at a hotel or air bnb. We found it VERY useful to have our own car, which I rented from Sicily by Car a the Florence airport for about $185euro for 4 days, including the upgraded insurance for Europe. COOP grocery is the closest normal grocery but there is also a small grocery down the hill in Baccaiano, about a 10 minute walk (no liquor). And there is a cute winery up the hill the other direction for take-out (no tastings currently due to covid). There are several fun and not expensive restaurants in every direction throughout the various towns. The castle does have wifi but it's a little spotty so I also used data when on site at times, and definitely for traveling about (Waze is the best phone app for driving around, even in Europe). Staff was friendly and helpful, but you really never saw them, nor needed them for anything. You're pretty much on your own. I would recommend also for larger groups....but again, plan your transportation situation bc taxis are prohibitively expensive. Best way to get into Florence BY FAR is by bus from Baccaiano right down the hill....again just a 10 minute walk. Bus schedules available in lobby area at castle. Sundays, the schedules are highly limited, so pay attention.