2/10 Terrible
Tonii, Vallejo
Traveled with family
30 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We have a tradition in our family where my husband, my son and myself will go to the Monterey area around Christmas time to spend a few days with our other son and daughter in law.
We tried this hotel last year and was satisfied, so we decided to try it again this year.
When I made the reservation, I opted to pay at the property at the time we checked in.
I reserved 2 rooms and thought everything was good.
About a week prior to check in I received an email saying the payment for the second room didn’t go through.
I told them I had money allocated for this reservation slated to be there on the day of check in.
Then I get another email saying my reservations were cancelled due to a declined payment. I thought that was the end of it.
Then on the original day of check in I received a phone call asking what time I would be there. I told them they cancelled my reservations and I wouldn’t be there at all. I was told by the clerk that called me that she would check with the manager and get back with me.
I never heard back AND they took my money for reservations THEY cancelled.
I’ve tried reaching out with no success.
Tonii
Stayed 2 nights in Dec 2024