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Hilton Rose Hall an All-Inclusive Resort

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Rose Hall an All-Inclusive Resort

2 outdoor pools, cabanas (surcharge), pool umbrellas
Private beach, white sand, beach cabanas, sun loungers
Property amenity
Suite, Oceanfront (Prime Minister) | Balcony view
Private beach, white sand, beach cabanas, sun loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • All inclusive
The price is SAR 1,574
SAR 1,574 total
includes taxes & fees
11 Jan - 12 January 2025

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Ocean View -1 King bed

View from room

Ocean View -1 King bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

View from room

Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Royal Suite -1 King Bed

Ocean Front Royal Suite -1 King Bed | Living room | 48-inch LCD TV with satellite channels, TV, foosball

Ocean Front Royal Suite -1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 103 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed with Sofa bed, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View -1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Mountain View -1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Resort View - 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Resort View - 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Partial Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front - 2 Queen Beds

View from room

Ocean Front - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Mountain View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View - 2 Queen Beds

Resort View - 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters

Resort View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Prime Minister)

Suite, Oceanfront (Prime Minister) | Living room | 48-inch LCD TV with satellite channels, TV, foosball

Suite, Oceanfront (Prime Minister)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 206 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed (Ocean Front Walk out)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Rose Hall, Montego Bay, Saint James, 33126

What's nearby

  • Cinnamon Hill Golf Course - 6 min walk
  • Montego Bay Convention Centre - 14 min walk
  • Rose Hall Great House - 14 min walk
  • White Witch of Rose Hall Golf Course - 3 min drive
  • Half Moon Golf Course - 4 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 21 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬4 min drive
  • ‪Lobby Bar - ‬6 min drive
  • ‪Choicez - ‬3 min drive
  • ‪Starcafé - ‬7 min drive
  • ‪Waves Restaurant - ‬4 min drive

About this property

Hilton Rose Hall an All-Inclusive Resort

Luxury eco-certified resort refurbished in 2021 and located near Jamaica Beaches
Located close to Montego Bay Convention Centre and Rose Hall Great House, Hilton Rose Hall an All-Inclusive Resort provides an adjacent golf course, free water park access, and a nightclub. This resort is a great place to bask in the sun with a private beach, beach cabanas, and beach massages. Indulge in a massage, a manicure/pedicure, and a body scrub at Radiant Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The 24-hour gym offers fitness classes and Pilates classes; other things to do include basketball, sailing, and volleyball. Free in-room WiFi is available to all guests, along with a swim-up bar and a poolside bar.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with a lazy river, a waterslide, and cabanas
  • Free self parking
  • 4 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and express check-out
  • Table tennis, a gift shop, and a ballroom
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 495 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like furnished balconies and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, tubs or showers, and hair dryers
  • 48-inch LCD TVs with cable channels
  • Separate sitting areas, refrigerators, and free infant beds

All inclusive details

All-inclusive room rates at Hilton Rose Hall an All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Fresh
  • Moonstone
  • Rum Factory
  • Seaside Bar and Grille
  • Mangoes

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Farming classes
  • Foosball table
  • Free water park access
  • Full-service spa
  • Golfing
  • Karaoke
  • Kayaking
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Sailing
  • Shopping
  • Snorkeling
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Lazy river
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (14647 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Renovated entire property - June 2021
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Entertainment

  • 48-inch LCD TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Refrigerator

Outdoor space

  • Furnished balcony

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 14 years old)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision

Property is also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Frequently asked questions

Does Hilton Rose Hall an All-Inclusive Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hilton Rose Hall an All-Inclusive Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Rose Hall an All-Inclusive Resort ?

Self parking is free at this property.

What time is check-in at Hilton Rose Hall an All-Inclusive Resort ?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hilton Rose Hall an All-Inclusive Resort ?

Check-out is at 11 AM. Late check-out is available for USD 50.00 (subject to availability).

Does Hilton Rose Hall an All-Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per person applies.

Are there all-inclusive benefits at Hilton Rose Hall an All-Inclusive Resort ?

Some rate plans available at this property are all-inclusive.

Where is Hilton Rose Hall an All-Inclusive Resort located?

Located in Montego Bay, this beachfront resort is next to a golf course and within a 15-minute walk of Jamaica Beaches, Montego Bay Convention Centre, and Rose Hall Great House. Half Moon Golf Course and Doctor's Cave Beach are also within 9 mi (15 km).

Hilton Rose Hall an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1086 out of 1995 reviews" "
Rating 8 - Good. 500 out of 1995 reviews" "
Rating 6 - Okay. 239 out of 1995 reviews" "
Rating 4 - Poor. 84 out of 1995 reviews" "
Rating 2 - Terrible. 86 out of 1995 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gavin

Stayed 1 night in Dec 2024

6/10 Okay

Jayson

Traveled with family and small children
There was no hot water in room 292 during our stay. Had to take cold showers
Stayed 1 night in Dec 2024

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Camille S

Traveled with family
Disliked: Amenities
Not much. I felt they were catering to the privileged class.
Stayed 8 nights in Dec 2024

6/10 Okay

Mahya Afzalinejad

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was old and washrooms near the restaurant and pool were really dirty. Everything else was good.
Stayed 7 nights in Dec 2024

10/10 Excellent

Chrishena

Liked: Staff & service, property conditions & facilities
The manager, Dennis, went about be and beyond! He made us feel not only like VIP, but also like family. He and a few other really outstanding staff including our housekeeper, quiet pool waitress (Angela white), made the stay extraordinary!
Stayed 2 nights in Dec 2024

2/10 Terrible

Sam

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and rude staff. Worst Hilton I ever been to.
Stayed 3 nights in Dec 2024

8/10 Good

aynessa

Stayed 1 night in Oct 2024

10/10 Excellent

Brigitte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing time with my friends for my 25th birthday!
Stayed 4 nights in Dec 2024

4/10 Poor

joselin

Traveled with family
I dint like the services it was awful, the checking time was terrible it was for 3 pm and the room weren’t ready not until 5 pm
Stayed 3 nights in Dec 2024

2/10 Terrible

Etleva

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is very outdated. Our room leaked and our baby fell. When I told the front desk about the issue a very rude manager told me the room is fine. The food in the buffet restaurant was horrible. Very few options and almost everything spicy. In the evening the host would choose who to sit outside. I asked twice to be seated outside and they told me they will not serve me drinks over there. No food opsions for toddlers. We rarely seen someone at the pools serving. We had to get drinks ourselves most of the time. Overall the service was not good.
Stayed 4 nights in Dec 2024

6/10 Okay

Pamela

Stayed 3 nights in Dec 2024

8/10 Good

Ester

Stayed 4 nights in Dec 2024

10/10 Excellent

Ericia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!!
Stayed 4 nights in Dec 2024

6/10 Okay

Al

Liked: Staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the environment was easy to navigate.
Stayed 2 nights in Dec 2024

10/10 Excellent

Imroz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here. No complaints about anything. The food was good, staff was best. Literally all we wished for.
Stayed 5 nights in Dec 2024

2/10 Terrible

AMY

Stayed 7 nights in Sep 2024

10/10 Excellent

Melissa, Stamford

Stayed 1 night in Nov 2024

10/10 Excellent

Latasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was doing construction in the room next to me and a rubber burning smell was in my room.
Stayed 3 nights in Dec 2024

6/10 Okay

Latasha

Traveled with family and small children
Disliked: Property conditions & facilities
Day 1 Arrival 3pm majority of the food was gone. There was a 20 min wait for pizza and they would only give you 2-3 slices TOTAL(it was 3 adults & 1 child), mind you the slices was the size of cheese bread sticks. The restaurants that required reservations were all booked for the entire 3 day stay except one restaurant which we couldn’t eat due to allergies. Dinner at the buffet didn’t have much of a selection, nasty. So we ordered room service for a fee of $10. Let’s not forget the lobby and walk areas had multiple buckets because the ceilings was leaking. Day 2 Now at breakfast which is majority pork, when I asked for them to place the turkey sausage (only other meat to chose from) on the grill he told me No, I had to go ask another employee to do it, now remember this ALL INCLUSIVE. It’s lunch time now 1pm, everything we ordered “they had no more of” BEEF PATTIES, NUGGETS, and the cheeseburger took 40 mins! The only thing good about this resort is housekeeping(very attentive) and some of the bartenders Josiah & Smiley! Day 3 & 4 Could not get reservations at the Rum factory no matter what each morning it said it was booked and of course when we went to get pizza it was 30 minutes wait time, no nuggets for the kids! The amount of stray cats running away is insane Safe to say I will not be returning here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalie

Stayed 3 nights in Sep 2024

4/10 Poor

Sara Y

Disliked: Cleanliness
Stayed 5 nights in Nov 2024

4/10 Poor

Debra

Stayed 5 nights in Nov 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everyone was super nice and welcoming. We had an exceptional time, except for the AC that did not work properly which was not as cold as we'd hoped. Buffet was excellent and they had several other restaurants that were also great but need reservations. Location was also good as it was close to the airport. Love the pools as well. We had an amazing time and would come back.
Stayed 6 nights in Nov 2024